Quality Improvement Assistant

Job Introduction

As an Quality Improvement Assistant  at Sodexo in Wythenshawe Hospital you will be very well organised, have outstanding communication skills, and have the ability to work in a challenging environment. Our hospitals' skilled administrative personnel support our patients and visitors in providing vital clerical services. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your way. 

What you’ll do:

• Undertake daily quality monitoring audits of cleaning standards to ensure continuous improvements within the Environmental and Hotel Services.
• Provide timely reports on rectifications via the monitoring systems.
• Escalate areas of concern
• Build relationships with the Trust Estates and Facilities Team so as to develop a collaborative approach to the continuous improvement standards
• Act as an interface for patients and our end service users, to capture and measure continuous levels of service satisfaction. This will be achieved by reviewing data from a number of sources, and with an agreed set of measurements you will work to rectify unsatisfactory service experiences and contribute to the enhanced efficiencies and continuous improvement outcomes across the site.

What you bring: 

• Computer literacy – MS Office packages
• Excellent team ethos and superb communication skills   
• Ability to prioritise tasks and remain calm under pressure   
• Previous experience in a similar role is a bonus, but a can-do attitude and complete customer focus will tick the box  

What we offer:  

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:                                                                                                                          

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work-related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24-hour virtual GP and various other services.
• The Sodexo Discounts Scheme, offers great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A death-in-service benefit for colleagues who pass away while employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their careers at Sodexo, including various learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment  
• Competitive compensation  
• Full training and full protective uniform supplied  

Ready to be part of something greater? Apply today!  

Sodexo reserves the right to close this advert early if we receive a high number of applications

Package Description

If you have attention to detail and excellent organisational skills you could be the administrator we are looking for

• Hours: 35 per week
• Shift pattern: 5 over 7,  7 hours shifts between the range of 7:30-21:00
• Rate of pay: £11.45 per hour
• 27 days holiday plus Bank Holidays

Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is: Southmoor Road

About the Company

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

• We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Working Parents, Sodexo Disability, So together, generations and origins. We have also launched Be Heard which is an employee network designed to bring black colleagues together (virtually) to bring about positive change.
• We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.
• We’re a ‘ban the box’ employer, which means we don’t ask people to disclose their convictions unless the role needs a security check. 
• We recognise the potential of people with convictions in the job market. Helping those with a criminal history securing employment is not only critically important for the individuals themselves but can also be hugely beneficial for wider society. Offering second chances can be an effective investment in local communities and a great solution for local skills and labour market needs. 

Click here to read more about what we do to promote an inclusive culture.