Operations Support Manager

Job Introduction

Job Description 

Do you live on the Shetland Islands or wish to work on the Shetland Islands, then look no further as we have the perfect role for you! 

Operations Support Manager 
Location: Sella Ness Accommodation Lodge, Sullom Voe Oil Terminal & Shetland Gas Plant – Shetland Islands 
Salary: £36,200 plus benefits 
Hours: 40 per week, flexible (5 days from 7)  
Additional Requirements: Full driving licence required 

You are also provided all your meals whilst on duty.  Overnight accommodation available if required whilst on duty. 

Will have to undergo a DBS check, which the company will arrange. 

Role Overview 
We are looking for an Operations Support Manager to support the effective delivery of services across our Shetland Portfolio. This role requires strong leadership, commercial awareness and the ability to maintain high standards while building positive relationships with clients, teams and stakeholders. 

Key Responsibilities 

Operational Delivery and Contract Management 
• Support the management of the on-site contracts, ensuring all standards, deadlines and performance targets are achieved. 
• Maximise contract profitability and manage costs effectively. 
• Work with clients, Sodexo teams and service leads to ensure delivery of all agreed Service Level Agreements (SLAs). 
• Promote Sodexo strategies, best practices and company values across the operating area. 
• Ensure statutory requirements, company policies and procedures are consistently followed. 
• Build strong, long-term relationships with clients based on trust and added value. 
• Lead, motivate and develop a high-performing team to deliver outstanding service quality. 
• Support the General Services Manager and Regional Manager in shaping operational strategy to meet evolving client needs. 
• Drive continuous improvement across people, systems, processes and services. 
• Identify commercial opportunities to support business development and regional growth. 

Client, Customer and Commercial Focus 
• Maintain a strong understanding of all services included in the client contracts. 
• Develop full knowledge of contract terms, payment mechanisms, variation procedures and KPI implications. 
• Ensure full compliance with contractual, commercial and legal requirements. 
• Manage costs efficiently for both Sodexo and the client. 
• Adhere to Sodexo contract compliance policies and procedures. 
• Promote and uphold Sodexo’s Zero Harm approach to health and safety. 
• Lead or support regular safety briefings on food safety, health and safety, fire safety and other statutory or client requirements. 
• Oversee accurate billing and invoicing using E-Prophit or associated systems.. 
• Ensure compliance with Business Health Checks and audit requirements. 

Leadership and People Management 
• Lead the onboarding process, ensuring full compliance with legislation and Sodexo policies. 
• Ensure training and development plans are in place, covering legislative training, on-the-job development and succession planning. 
• Carry out performance reviews for direct reports and oversee reviews for frontline teams. 
• Promote Sodexo’s Employee Value Proposition to support engagement and performance. 
• Support operational shifts and other service areas when required. 

Innovation and Improvement 
• Maintain continuous professional development within your specialism. 
• Identify opportunities to enhance service quality, efficiency and value for money. 

Brand, Culture and Community 
• Promote Sodexo as an employer of choice, raising awareness within the local community and building relationships with key stakeholders. 
• Support the wellbeing of employees and uphold Sodexo values and brand standards. 
• Drive service excellence across quality, compliance, corporate social responsibility and brand integrity. 
• Prioritise workload effectively for yourself and others, ensuring appropriate staffing levels and capability. 
• Foster trust and collaboration across site teams. 
• Support cross-site synergies and effective client relationship management. 
• Maintain robust financial performance and champion continuous improvement. 

Skills and Experience 
• Experience in operational management within a similar environment. 
• Strong leadership and people management capability. 
• Ability to interpret financial and commercial information. 
• Excellent communication skills. 
• Ability to manage multiple priorities in a fast-paced environment. 
• Positive approach to learning and development. 
• Self-motivated, proactive and able to work independently and as part of a team. 
• Experience delivering training. 
• Competent user of Microsoft Office. 
• IOSH Managing Safely (or willingness to achieve this). 
• Experience balancing the expectations of clients and consumers within a single operation. 

Why Sodexo? 
Working with Sodexo offers the opportunity to be part of something meaningful. You will belong to a team that values individuality, act with purpose, and thrive in an environment designed to support personal and professional growth. 

We offer a wide range of rewards and benefits, including: 
• Online wellbeing support 
• Comprehensive Employee Assistance Programme 
• 24/7 virtual GP service 
• Sodexo Discounts Scheme, accessible to colleagues, friends and family 
• Pension plan membership 
• Learning and development opportunities to support career growth 
• Bike to Work Scheme 
• Enhanced UK and Ireland benefits and leave policies 

About Us 
Sodexo operates in 55 countries, serving more than 100 million consumers every day through on-site food and FM services, Benefits & Rewards Services and home services. We are committed to being an inclusive, forces-friendly and Disability Confident employer. We welcome applications from a wide range of backgrounds and encourage participation in our employee networks, including Pride, Parents & Carers, Disability and Ability, SoTogether, Generations and Origins. 

As a Disability Confident Leader, we guarantee an interview for disabled candidates who meet the minimum selection criteria. 

Ready to join us? 
Sodexo reserves the right to close this advert early should we receive a high number of applications.