Operational Support Officer (OSO) - Nights

Job Introduction

HMP Forest Bank are recruiting for 2 Operational Support Officers (OSOs).

Sodexo Justice Services delivers custodial and community rehabilitation services that challenge offending behaviour, protect the public and offer individuals the opportunity to change their lives for the better. We deliver the total operation of five prisons within England, Scotland and Wales and own six Community Rehabilitation Companies in partnership with crime reduction charity Nacro.

Awarded a bronze accreditation by Investors in People, HMP Forest Bank is one of the largest prisons in the UK and demonstrates custodial excellence in many areas with an emphasis on risk assessment, addressing comprehensive needs and forming strong links with the community outside which all contribute to reducing reoffending.

Recruitment process

• Full completion of application form on Sodexo careers website by 19th May 2021
• Competency based interview: from 24th May to 3rd June 2021
• Start Date of course: 26th July 2021
• Number of Jobs Available – 2

Role Responsibility

• Work according to night procedures and maintain all systems relevant to ensuring the effective operation of the prison
• Work according to and respond to all contingency plans required for the maintenance of security and control.
• Monitor “at risk” residents at designated intervals, patrolling residential and other areas as required.
• Respond promptly and appropriately to any cell calls during the night.
• Accurately complete paperwork

The Ideal Candidate

• High level of inter personal skills.
• Excellent customer service skills. 
• Have a proactive approach to Equality and Inclusion.
• Have a proactive approach to Health and Safety.
• The ability to challenge inappropriate behaviour.
• Ability to perform tasks alone or in a team to a high standard without constant supervision.
• Proactive, systematic approach to tasks.

Package Description

Starting salary of £19,987.50 per annum rising to £21,012.50 after 12 months service. Excellent benefits including free onsite parking, shopping discounts, pension and 28 days holiday. 40 hour shift pattern working week, including evenings, weekends and bank holidays.

There are positions available for:

• 2 Night Operational Support Officers

Please note: initial communication will be via email, please monitor your junk and spam folders to ensure you are aware of next stage requirements.

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

Please note all roles within Sodexo Justice are subject to security and recruitment checks which may include a Social Media Check. You will also be asked to provide 5 years’ worth of references and request employment history details from the HMRC.