Helpdesk Operator

Job Introduction

We are now seeking a Helpdesk Operator to join our team located at Salford. 

The Helpdesk Customer Service Agent will provide prompt, professional service to customers and suppliers, handling initial inquiries via phone or email, accurately recording service requests, and escalating issues proactively.

Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

For more information on Sodexo Careers please visit Sodexo Careers  

Main Responsibilities 

• To accurately record details of the caller, problem and severity and ensure that Team Leaders are aware of situations which could develop into issues.
• To work within and to, processes and procedures.
• To respond quickly and efficiently to incoming telephone, email and facsimilie messages in line with client service levels. Attention to detail when obtaining and inputting information
• To have a clear and professional telephone manner
• To achieve a high degree of customer and supplier satisfaction, applying logic and common sense to requests for assistance, ensuring that identified criteria are escalated in accordance with procedures.
• To attend training and coaching sessions and incorporate any changes necessary in your duties, methods, working hours and procedures
• Identify any potential areas of improvement and highlight to your Team Leader
• To be flexible and adaptable to change

Please see attached job description for further information regarding the role requirements 

 The Ideal Candidate 

• Experience of providing helpdesk or call centre service, developing productive working relationships with key customers and suppliers.
• Basic Understanding of computer hardware, peripherals and applications e.g. networks, shared files and folders, report creation.
• Keyboard skills

Package Description

£12.60 per hour 

Working with Sodexo is more than a job; it’s a chance to be part of something greater. 

You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. 

In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice. 

For further details regarding our Sodexo benefits please see attached.  

Ready to be part of something greater? Apply today! 

About The Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.