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Helpdesk Administrator

Please Note: The application deadline for this job has now passed.

Job Introduction

We currently have an opportunity for a Helpdesk Administrator to join our team. This is a great opportunity for a customer focused individual to join a world leading facilities management company, which can offer unrivalled opportunities for career progression.

Role Responsibility


  • Log all calls accurately via the Helpdesk and prioritise as defined with the Helpdesk standard operating procedure.
  • Providing a high level of customer service.
  • Responsible for co-ordinating and dispatching work orders.
  • Assist in the production and compilation of various reports.
  • Monitoring and tracking service failures and escalating recurring problems
  • Dealing with customer queries and liaising with the wider team to resolve any issues
  • Providing administration support to the wider FM team and assisting other team members in day to day tasks to ensure the smooth running of the operation.
  • Working with manager and supervisors to ensure that  works in progress are managed through to completion.
  • Escalate any urgent and critical jobs to line manager immediately.
  • Managing emails and phone calls.
  • Communicate effectively with all team members.
  • Photocopying, managing incoming / outgoing post, preparing letters, filing etc.

The Ideal Candidate

  • Positive can-do attitude
  • Good customer service skills
  • Knowledge of CAFM systems
  • Experience of working on a helpdesk
  • Experience of working in Facilities – including hard services
  • Effective time management
  • Exceptional telephone manner
  • Good organisational skills
  • Excellent communication skills


About the Company

Sodexo is committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.

With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.


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