Head of People Operations for Fulham Football Club

Job Introduction

Sodexo Live! Have a fantastic opportunity for a talented Head of People Operations to join our team based from Craven Cottage, the home of Fulham Football Club (FFC)!

It's an exciting time to join us and be a part of the eleven-year contract as venue partner for FFC on its new Fulham Pier development, starting in July 2022.

Fulham Pier will become one of London’s leading leisure destinations on the banks of the Thames which will include restaurants, a Riverside Market, meetings and events spaces, bars and lounges, a basement entertainment venue, a boutique hotel and a spa experience

Sodexo Live! will deliver hospitality, retail and non-event day sales and catering at the iconic Craven Cottage.

In this integral role you will partner with business leaders to drive and deliver HR solutions to maximise the people performance and workforce planning for this exciting new venue!

You will have extensive HR generalist experience and have worked in a similar role where workforce and staffing management is key in business success.

Role Responsibility

• Development and coaching of the Staffing and Training Managers
• Manage the delivery of the Staffing and Training function for both match day/event day and non-match day business, in line with labour productivity initiatives and budget
• Identify and develop successors to key roles within the team
• Manage agency partnerships
• Manage, monitor and report all labour costs and other related budgets
• Engage, influence and challenge business managers to identify opportunities for efficiencies in variable labour
• Ensure effective communication between senior managers and stakeholders through implementation of best practice
• Build and develop effective working relationships with Business Managers and Clients in order to become a key decision maker on strategic business issues by linking specialist HR knowledge
• Provide proactive solutions and promote performance management to enhance business capability
• Ensure all employees have development plans in place and monitor progress with the General Manager

The Ideal Candidate

• Extensive HR generalist experience and detailed understanding of all aspects of HR Management
• Strong analytical skills and proven understanding human capital measurement and delivery of performance improvement interventions
• Professional and commercial acumen, with strong senior level influencing and stakeholder management skills
• Excellent interpersonal, communications and presentation skills
• Strong facilitation and coaching skills
• Well organised, responsive and able to work under pressure

Desirable

• Exposure to unionised environments is beneficial
• Experience of organisation development and design, and facilitation of change including consultation and engagement
• CIPD Qualified
• SAP HR and appreciation of other HR Systems
• Proficient user of Microsoft Office programmes 

Package Description

In return for your commitment and hard work, you will be rewarded with an attractive salary of between £45,000 and £50,000, plus access to our extensive benefits package, which includes:

• Performance-related annual bonus
• Flexible benefits fund of £1300 per annum
• Contributory pension scheme of up to 6%
• 23 days holiday (FTE) – including bank holidays – rising to 26 days after 3 years
• A buy and sell holiday scheme of up to 3 days (FTE)
• Volunteering days via our charity partner STOP HUNGER
• Numerous voluntary benefits, including dental care, gym discounts, retail / hospitality, and many more

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process