Hard Services Manager

Job Introduction

The Hard Services Manager will be accountable for the performance of the Hard FM, (including building fabric) contract and take an active role in ensuring service failures are kept to a minimum.

Role Responsibility

• Establish key relationships with Contract Representatives from client
• Ensure the contract is delivered to agreed budgetary parameters and manage monthly financial commitment and maximize revenues and optimize overall expenditure across the contract
• Delivery of hard services including ‘front line’ repair and/or establishment of reactive M&E requirements and site / desk checking of Service Partner works
• Ensure that all aspects of service outputs are delivered to comply with the Operating Contract, Statutory legislation, and good working practice always to ensure that H&S management obligations are not compromised in respect of the delivery of all Hard FM services
• Ensure that works are delivered in a timely manner to avoid PMS and Unavailability deductions, along with effectively managing in-house and outsourced resources to deliver hard services
• Bring previous supply chain knowledge to assist in the development of a high performing supply chain
• Build relationships with Service partners and attend regular planned meetings where appropriate and ensure full co-operation as and when required
• Manage Service Partners and suppliers in conjunction with contract documents and client requirements
• Achieve and improve KPI objectives for the contract organisations and internal service provision assigned to carry out duties, this will include that all contractual self-monitoring audits are completed to an agreed standard by Facilities Managers and Site Teams.
• Quality and performance management of all services including monthly performance reporting, both internally and externally, and maintenance of the site document registry.
• Attend and chair weekly operations client meetings along with Soft Services Manager as per contract deliverables
• Ensure engineers training is up-to-date and carry out regular toolbox talks to promote and maintain safety within the workplace

The Ideal Candidate

Essential

• ONC/HNC electrical / mechanical qualification or equivalent
• Completed recognised apprenticeship
• Demonstrated previous experience of management of Hard FM / Technical Services Contracts
• The ability to influence change where required, along with customer facing attitude and excellent team building / people management skills
• Services management experience of people and commercial issues
• Good communication skills with the mental agility to ‘think on feet’ and provide convincing practical solutions
• Strong analytical skills with a strong bias towards P&L financial management
• Proficient IT skills, including Excel, Word & Microsoft office, and use of CAFM systems and PDAs.
• Experience of working to ISO 9001 quality system

Desirable

• Preferably IOSH Qualified
• Previous experience of managing high profile client offices and distribution centers
• Member of appropriate professional body  

Package Description

In return for your commitment and hard work, you will be rewarded with an attractive salary, plus access to our extensive benefits package, which includes:

• Contributory pension scheme
• Life assurance
• Performance-related annual bonus
• 20 days holiday (FTE) plus bank holidays – rising to 25 days after 5 years
• A buy and sell holiday scheme 
• Volunteering days via our charity partner STOP HUNGER
• Numerous voluntary benefits, including dental care, gym discounts, retail / hospitality, and many more

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process