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Guest Services Assistant

Job Introduction

Job Title: Guest Services Assistant
Location: Diageo 1HQ, 16 Great Marlborough St, London W1F 7HS
Contract Type: Fixed Term (9-12 months)
Working Hours: 40 hours per week, Monday to Friday (07:00–19:00 shift pattern)
Hourly Rate: £13.40

Job Introduction
We’re looking for a Guest Services Assistant to join our team at Diageo’s prestigious London headquarters. This is a fantastic opportunity to deliver a first-class experience to visitors and employees alike in a high-profile corporate setting. As the first point of contact, you’ll play a key role in shaping guest impressions and fostering strong relationships with stakeholders.

Main Responsibilities

  • Ensure smooth day-to-day operations of the reception and guest areas.

  • Provide a warm and professional welcome to all visitors and clients.

  • Monitor and manage office spaces to maintain a consistent and excellent guest experience.

  • Build and maintain strong, collaborative relationships with clients and senior stakeholders.

  • Respond to queries, troubleshoot guest issues, and provide general support services across the building.

  • Represent Sodexo and Diageo to the highest standard of professionalism and service.

The Ideal Candidate

  • Strong interpersonal and communication skills, with a customer-first approach.

  • Experience in a front-of-house, guest services or hospitality role.

  • Able to work well under pressure in a fast-paced corporate environment.

  • Proficient in basic IT systems and comfortable using digital booking tools.

  • Flexible, dependable and well-presented at all times.

What We Offer
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you. You’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

  • Flexible and dynamic work environment

  • Competitive compensation

  • Wide range of employee benefits and rewards

  • Training and development programs

About Sodexo
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. We believe in the difference a day makes. That’s why we bring everyday to life for our clients, our customers, and our colleagues. We are committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

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Salary 13.40 - 13.40
Frequency Annual
Job Reference SDX/TP/1658112/142814
Contract Type Permanent – Full Time
Closing Date 23 May, 2025
Job Category Facilities Management
Business Unit UK Corporate Services - Frontline
Location 16 Great Marlborough St, London W1F 7HS, United Kingdom
No. of positions 1
Posted on 09 May, 2025
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