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Guest Services Assistant

Please Note: The application deadline for this job has now passed.

Job Introduction

As an Guest Services Assistant  at Sodexo in Leonardo Helicopters - London, SW1Y 6AF, you will provide a warm welcome and make that all-important first impression in our prestigious corporate building. This is your chance to show your 5-star customer service skills and make a meaningful impact with a great team. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.  

What you’ll do: 

  • Ensure that you know and understand the daily work schedule/rota so that you are fully conversant with your expected duties

  • Ensure that all Clients/Guests are welcomed appropriately and attended to in a professional manner from the moment they arrive at Leonardo 1EP and throughout their journey.

  • Assist with helpdesk requests by liaising with different departments to ensure the building is running smoothly with little to none disruptions

  • Ensure that your workspace is kept free from personal belongings and clutter at all times

  • Book/ update all meeting rooms, hospitality requests into system and using the hospitality form – ensuring compliance is followed at every juncture.

  • Ensure that all guest coffee area, reception and meeting rooms are checked regularly and are kept tidy, free of cups, clutter and in a good state of repair at all times and to report any defects to the relevant department.

  • Flexibility on shifts, patterns, work methods and departments to help ensure the smooth running of the site ensuring you are an advocate for Sodexo and the client

  • Liaise with Hospitality and other departments to ensure the smooth operation of the department

  • Ensure passes are prepared for every pre-booked guest

  • Maintain an updated ‘VIP’ gallery and key information of Leonardo’s Senior Executives and Directors

  • Maintain and update reception manual around procedures, key responsibilities, and duties

  • Assist with set up of meeting rooms, moving tables and chairs when required

  • Log any defects and cleaning issues and follow up as required 

  • Report immediately any incidents or accident, fire, theft, loss, damage, unfit food or other irregularities and take such action as may be appropriate

  • Report to your line manager and, when possible, take action for any customer compliments or complaints 

What you bring:  

  • Previous experience in Corporate Service Reception or Hotel Reception (6 months minimum)

  • Meeting room booking systems

  • Switchboard operations/systems

  • Hospitality services

  • Excellent communication skills with a keen eye for attention to detail 

  • Calm under pressure

  • Customer focused with the ability to understand the needs of a client/visitor

  • Self-motivated and able to think ‘outside of the box’ in order to deliver a ‘best in class’ service

  • Positive approach to learning in role and identifying own training needs as appropriate

  • Self-motivated and able to work on own initiative within a team environment

  • Dealing with complaints whilst maintaining a professional outlook and positive attitude

What we offer:  

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

  • Unlimited access to an online platform offering mental health and wellbeing support.
  • Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
  • Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
  • The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
  • Money Insights and financial benefits via the Salary Finance Platform.
  • Save for your future by becoming a member of the Sodexo Retirement Plan
  • A death in Service benefit for colleagues who pass away whilst employed by Sodexo
  • Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
  • Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
  • Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
  • Flexible and dynamic work environment  
  • Competitive compensation  
  • Full training and full protective uniform supplied  

Ready to be part of something greater? Apply today!  

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications

Package Description


  • Shift Pattern Tuesday to Thursday
  • 24 Hours per week
  • £14.67 per hour
  • Save for your future by becoming a member of the Sodexo Retirement Plan
  • Flexible and dynamic work environment
  • Full training and full protective uniform supplied
  • Unlimited access to an online platform offering mental health and wellbeing support
  • Online Recognition Scheme (Reward Hub)
  • Check your local transport links herePlan Your Journey | Traveline - the destination you should input is (SW1Y 6AF)

About the Company

About Sodexo 

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. 

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

Click here to read more about what we do to promote an inclusive culture.

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