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General Service Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

As a General Services Manager at Sodexo, located in Sudbury, you are not just managing an IFM contract; you are a key facilitator of service excellence and a driving force behind customer satisfaction and operational success. In this pivotal role, you will oversee a comprehensive IFM contract to the highest standards, ensuring alignment with SLAs and fostering strong relationships with site client representatives and customers. 

This position offers a unique opportunity to lead by example, demonstrating a commitment to service excellence, team development, and effective management across all service areas. Join Sodexo and become a part of our mission to improve the quality of life for all, embodying our values of service spirit, team spirit, and spirit of progress.

What you’ll do:
  • Oversee the IFM contract ensuring high standards in line with SLAs and act as the main contact for department heads.
  • Lead and develop teams, providing training and ensuring adherence to food safety, health & safety policies, and all legislative requirements.
  • Manage site security in accordance with Sodexo and client procedures, including manpower planning and security shift patterns.
  • Drive sales, manage budgets effectively, and maintain rigorous stock control, ensuring financial performance aligns with targets.
  • Engage in client and stakeholder liaison, maintaining excellent relationships and ensuring security and service policies are followed.
What you bring:
  • Proven experience in IFM contract management, with a strong focus on service delivery, customer satisfaction, and team leadership.
  • Expertise in managing comprehensive service areas, including security, catering, and health & safety.
  • Strong financial acumen, with experience in budget management, cost control, and financial reporting.
  • Excellent communication and relationship-building skills, capable of working effectively with clients, stakeholders, and teams.
  • Commitment to continuous improvement, with a track record of implementing initiatives that enhance service quality and operational efficiency.
  • Experience with a manufacturing background including industrial cleaning would be desirable
What we offer:
Working with Sodexo, you'll find yourself part of a global team that's dedicated to making a real difference in people's lives. We value your unique contributions and provide opportunities for you to develop and excel. In addition to a dynamic and supportive work environment, we offer:
• Competitive compensation and benefits package.
• Opportunities for professional growth and development.
• A culture focused on safety, inclusion, and ethical business practices.
• Access to Sodexo’s global network and resources, supporting your success and well-being.
Ready to lead with excellence and make a difference? Apply today!
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About Sodexo 
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. We operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. 

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.

We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

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