General Service Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

As a General Services Manager at Sodexo, located in Sudbury, you are not just managing an IFM contract; you are a key facilitator of service excellence and a driving force behind customer satisfaction and operational success. In this pivotal role, you will oversee a comprehensive IFM contract to the highest standards, ensuring alignment with SLAs and fostering strong relationships with site client representatives and customers.

This position offers a unique opportunity to lead by example, demonstrating a commitment to service excellence, team development, and effective management across all service areas. Join Sodexo and become a part of our mission to improve the quality of life for all, embodying our values of service spirit, team spirit, and spirit of progress.

What you’ll do:

Oversee the IFM contract ensuring high standards in line with SLAs and act as the main contact for department heads.
Lead and develop teams, providing training and ensuring adherence to food safety, health & safety policies, and all legislative requirements.
Manage site security in accordance with Sodexo and client procedures, including manpower planning and security shift patterns.
Drive sales, manage budgets effectively, and maintain rigorous stock control, ensuring financial performance aligns with targets.
Engage in client and stakeholder liaison, maintaining excellent relationships and ensuring security and service policies are followed.

What you bring:

Proven experience in IFM contract management, with a strong focus on service delivery, customer satisfaction, and team leadership.
Expertise in managing comprehensive service areas, including security, catering, and health & safety.
Strong financial acumen, with experience in budget management, cost control, and financial reporting.
Excellent communication and relationship-building skills, capable of working effectively with clients, stakeholders, and teams.
Commitment to continuous improvement, with a track record of implementing initiatives that enhance service quality and operational efficiency.
Experience with a manufacturing background including industrial cleaning would be desirable

What we offer:

Working with Sodexo, you'll find yourself part of a global team that's dedicated to making a real difference in people's lives. We value your unique contributions and provide opportunities for you to develop and excel. In addition to a dynamic and supportive work environment, we offer:

• Competitive compensation and benefits package.

• Opportunities for professional growth and development.

• A culture focused on safety, inclusion, and ethical business practices.

• Access to Sodexo’s global network and resources, supporting your success and well-being.

Ready to lead with excellence and make a difference? Apply today!

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About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. We operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.

We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

Salary	Up to £45,000 DOE and Industry Leading Benefits
Frequency	Annual
Job Reference	SDX/TP/RF-010748b/CS
Contract Type	Permanent – Full Time
Closing Date	22 May, 2024
Job Category	Facilities Management
Business Unit	UK Corporate Services
Location	Subury, United Kingdom
Posted on	22 April, 2024

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