Front of house Supervisor

Job Introduction

• 37.5 hours per week
• 5 out of 7 - Shifts - Early - 07:00- 15:00 & Late - 10:00 - 18:00
• £13.66 per hour
• Car parking

Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is Preston PR1 4AT
 

Job Description:

We are looking for a dedicated Front of House Supervisor to lead a team of Receptionists, Porters & cleaners at HMRC Preston, St Mark's & St Mary's , St Mary's Street , Preston, PR1 4AT in providing a high standard of guest experience. This role is crucial to meeting our client’s specifications and ensuring the safety and wellbeing of the team. As a Front of House Supervisor, you will oversee daily operations, manage service delivery, and ensure that all team members adhere to policies and procedures.

What you’ll do:

• Supervise a team of Receptionists, Porters & cleaners, ensuring they are trained to meet operational, legal, and client-specific requirements.
• Ensure all aspects of guest services are delivered as per client specifications and housekeeping/infection control/security protocols are followed.
• Manage COSHH requirements, conduct audits, and ensure compliance with health and safety guidelines.
• Monitor the status of equipment, report faults, and manage defect resolution.
• Complete necessary administration, manage payroll information, and liaise with the client contact to ensure smooth operations.
• Lead team briefings and attend client meetings as needed.
• Conduct audits to ensure service delivery standards are maintained and implement corrective actions as required.
• Oversee the HMRC Matrix booking system to optimize occupancy rates and manage the ordering and distribution of catering consumables.
• Key Performance Indicators (KPIs)
  • Zero justifiable complaints from building users or client staff.
  • Achieving a pass mark in cleaning quality control audits for all relevant areas.
  • No health and safety concerns raised.
  • All staff trained to the required standard.
  • Timely resolution of faults and defects.
  • Administration and payroll submissions completed without errors.
  • Effective management of service delivery and adherence to client specifications.

What you bring:

• Experience in a similar role and some supervisory or team leadership experience.
• Experience in coordinating conferences and events.
• Proficiency in computer systems and basic numeracy/literacy.
• Strong customer service and communication skills.
• Ability to motivate and lead a team effectively.
• Comfort with working at a fast pace and adapting to changing situations.
• A collaborative mindset and the ability to communicate well with senior management.

Desirable:

• Supervisory experience.
• NVQ qualifications in a relevant field.
• Hospitality experience.
• IOSH accreditation (Health & Safety).

What we offer:

• Fully funded apprenticeship qualifications
• Career development opportunities within Sodexo
• A friendly and supportive work environment
• Wellbeing Support – Unlimited online resources, a free health app with 24/7 virtual GP, and an Employee Assistance Programme.
• Financial Benefits – Discounts for you and your family, salary finance support, retirement plan, and a death-in-service benefit.
• Career Growth – Apprenticeships, learning tools, and development opportunities.
• Work Perks – Cycle to Work Scheme, volunteering opportunities, flexible work, full training, and a protective uniform.