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Customer Service Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

As the Customer Experience Manager, you will be responsible for managing all aspects of the customer journey for this site. You will also be responsible for ensuring that Sodexo provides the highest possible standard of all Front of House services to our clients.  You will manage communications on behalf of our client and liaise with other service partners to ensure smooth operation of our on-site services.  

 

Role Responsibility

  • Act as the primary representative of Sodexo within the Front of House services on site.  

  • Effective management of group mailboxes allocated to front of house services.  

  • Effective management of internal and external visitors.  

  • Effective management of communication tools (i.e Workplace)  

  • To act as the main Point of Contact for all Facilities queries; ensuring any issues are logged on the system and solved within SLA. 

  • Ensuring an effective operation and high standards, meeting Room bookings and Reception/Concierge services and other “on scope” activities on site.  

  • Fostering long term profitable relationships with clients and customers to increase new business opportunities by delivering operational excellence.  

  • Implement new ways of working to enhance the customer experience on site.  

  • To provide excellent customer Service by ensuring any internal and external clients have a positive experience whilst using our services on site.   

  • Act as First Aider and Fire Warden 

  • Provide direction and expertise by promoting Sodexo strategies and best business practices in order to uphold the Company mission and values.  

The Ideal Candidate

  • Experience within a similar role   

  • Strong level of literacy and numeracy  

  • Highly effective communication and interpersonal skills  

  • Clear and effective leadership style  

  • Computer literate; Experience managing different systems and mailboxes  

  • Experience managing room booking system 

  • Able to demonstrate personal self-development  

Package Description

£30,000 - £32,000 Depending on Experience + Benefits 

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.  

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. 

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process

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