Custody Team Administrator

Job Introduction

Custody Administration Officer – HMP Peterborough

Join Sodexo and be part of something greater.
You belong in a team where you can act with purpose, make a difference every day, and thrive in your own way.

At HMP Peterborough, operated by Sodexo, we deliver safe, secure, and innovative custodial services for both men and women. Our focus is on rehabilitation, reducing reoffending, and supporting every individual in our care to build a positive future. Working within our Custody and Offender Management Unit (OMU), you’ll play a vital part in ensuring the smooth running of court and sentence administration processes — contributing directly to the safety and integrity of our prison operations.

This role is ideal for someone who enjoys working with precision and purpose in a fast-paced environment, is confident handling sensitive information, and thrives in a collaborative team that supports both staff and the wider justice system.

Main Responsibilities

• Support court processes by arranging prisoner transfers, engaging with court teams, and responding to queries from courts, cross-department colleagues, and external partners including the Probation Service and Healthcare.

• Provide administrative and operational support to Prisoner Offender Managers (POMs) and Offender Management Unit (OMU) Leads across Case Management and Public Protection functions.

• Respond to information requests from the Director, Deputy Director, Senior Leadership Team, and the Controllers Team, ensuring accuracy and timeliness.

• Maintain and update records, monitor functional mailboxes, and manage access to the HMCTS Common Platform for all court-related matters.

• Complete sentence calculations at both Basic and Advanced levels, including management checks once fully qualified. Full HMPPS-accredited training is provided, supported by a dedicated mentor and buddy throughout your learning journey.

• Participate in the team rota to ensure Custody Team coverage from 08:00–18:00, Monday to Friday, and remain flexible to support occasional evening or weekend work as required.

Please see the attached job description for further details regarding the role requirements.

The Ideal Candidate

Essential:

• Experience working in a fast-paced administrative environment

• Competent in IT applications and Microsoft Office (Word, Excel, Outlook)

• Ability to work accurately and to tight deadlines

• Strong organisational and communication skills

• Capable of working both independently and as part of a team

• High attention to detail and ability to manage competing priorities

Desirable:

• Knowledge of the English legal or criminal justice system

• Experience within prison, probation, or court services

• Familiarity with HMPPS / HMCTS systems such as DPS, Common Platform, or nDelius

Package Description

Salary: £24,570 – £30,000 (dependent on experience and completion of training)
Hours: Monday to Friday, between 08:00 – 18:00

Working with Sodexo is more than just a job — it’s a chance to be part of something greater. You’ll join a company that values inclusion, purpose, and personal growth, while benefiting from a wide range of rewards, including:

• Sodexo Retirement Plan

• Discounts across 1,900+ brands and retailers

• Gym and wellbeing discounts

• 24/7 confidential Employee Assistance Programme (including legal, financial, and emotional support)

For more information on our benefits, please see the attached details.

Ready to be part of something greater? Apply today!

About Sodexo

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. As the global leader in services that improve Quality of Life, we operate in 55 countries, serving over 100 million consumers each day.

We’re committed to creating a diverse, inclusive workplace where everyone can be their authentic self and thrive. As a Disability Confident Leader, we actively encourage applications from candidates of all backgrounds and guarantee interviews for disabled applicants who meet the minimum selection criteria.