Customer Experience Specialist

Job Introduction

• Full time
• Mon-Thrs 7.30 to 16.30, Fri 7.30 to 15.30
• €33.259 per annum
• Opportunities for professional development
• Plus our Sodexo employee benefits package

Customer Care Specialist

Leopardstown, Co. Dublin - Full time

At Sodexo, we’re passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees. 

We are currently seeking a dedicated and dynamic Customer Care Specialist to join our team and play a key role in driving excellence and innovation in Front Of House Department.

As a Customer Care Specialist you'll:

• Supporting daily operations for Lobby Services
• Updating Sodexo Team notice boards
• Maintaining & upkeep of Stationery Cabinets
• Support Locker allocations and access requests,
• Support ECAT audit checks,
• Car park checks
• Car Park support during Events
• Signage installation

What we're looking for:

• A great host
• Passion for technology
• Communicative, good prioritisation and organisational skills
• A thirst for knowledge of our client, Microsoft, RE&F and Sodexo
• Capable of absorbing, retaining and translating information to enhance the service experience
• Confidential, ability to manage sensitive situations and data, professionally and fluently
• Professional, friendly, caring and above all articulate with a positive can do attitude  
• Exemplary service excellence experience, understanding how to deliver outstanding customer journeys, experience within a similar environment is essential
• A natural ability and experience in conversing confidently with a range of people
• Adaptability, capable of adjusting work schemes and schedules to work within a dynamic environment
• A talent to apply logical and creative thinking situations creating the best outcome for the customer
• A positive outlook creating solutions not issues
• A prerequisite of this position is immaculate personal appearance

Why Sodexo?:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. 

Belong in a company and team that values you for you. 

Act with purpose and have an impact through your everyday actions.

Thrive in your own way. 

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support 
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo:

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Ready to be part of something greater?

**Chatter Line

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications