Corporate Receptionist
Job Introduction
A fantastic opportunity has arisen for a Reception Services Co-Ordinator to join the Front of House Team at GSK House.
The successful candidate will be the first point of contact to visitors and callers to the site; providing a high level of customer service using initiative and excellent communication skills
Role Responsibility
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· To provide an excellent reception service, ensuring all customers are attended to in an appropriate manner
· To answer and manage internal and external calls received, resolving customer queries effectively and efficiently in a courteous manner
· Providing an efficient and timely service ensuring discretion and confidentiality always
· Ensuring all visitors are registered and processed using the visitor management system
· Use active listening and questioning techniques when in direct contact with customers, always keeping them your number one priority
· To check and ensure all the facilities in the area (Visitors Lounge, Well Being Centre and Breakout areas) are clean, tidy and ready for customers
· To ensure the conference rooms are neat and tidy for all the meetings within the Conference Centre.
· To monitor any “No Shows” in the Conference Centre area and act according to procedure.
· To report any equipment faults, maintenance requests etc. using the Service Now system.
· To promote GSK and Sodexo acting as an ambassador when carrying out all duties.
The Ideal Candidate
- Good working knowledge of MS Office
- Excellent communication skills, both verbal and written
- Professional and courteous telephone manner
- Experience of delivering excellent customer service both face to face and over the telephone
- Right to work in the UK without restriction
- Ability to liaise with people at a Senior Level
About the Company
Sodexo and our clients are committed to safeguarding and promoting the welfare of children, young persons and vulnerable adults. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).
In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.
With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.
