Contract Performance Manager

Job Introduction

Are you an experienced Contract Performance manager looking for an exciting new challenge? Would you like to be a part of the 18^th largest company on the planet? Do you value flexible working and find being home-based appealing? In that case we might have just the opportunity for you!

This great opportunity has become available due to an internal promotion and as the UK and Ireland group contract enters a new phase, it offers a fantastic chance for you to create the framework and play a key role.

Due to business need we are looking for you to be experienced in the field, with strong background in contract performance management and compliance as we will need you to “hit the ground running”. You will be responsible for the delivery, management and continuous improvements of the contracts, KPI’s, SLA’s and service delivery. Within your remit will be 64 sites and direct report team of 5 – we will be looking for you to have a similar experience.

The role itself will be home based, looking after the UK and Republic of Ireland. It would be more convenient for you to be located in the North, however it won’t play a key role in selection of the right candidate. Initially you can expect a significant amount of business travel to set you up (approximately 70%), but it will go down once you are settled in (to around 30%).

What do we offer? Salary of £50,000 - £55,000 dependant on experience, a bonus, car allowance and company’s flexible benefits.

Please note that we have set the interview date on the 22^nd May 2019 and interviews will be held in Chester.

If you would like more information to understand what it is like to work for Sodexo and a career in Corporate Services, please follow the link below;

Careers within Corporate Clients

Role Responsibility

Your responsibilities:

• Comprehensive knowledge of contract(s) scope and form (e.g. variation control), managing the IFM services to and across the site.
• Performance management across teams and service lines, reporting and monitoring of performance
• Financial management to ensure control of spending and budgets
• Assume responsibility (with multiple clients on site) for contract outputs and management of services against contracted scope of works

The Ideal Candidate

ESSENTIAL

• Experience of having operated successfully within an outsourced integrated facilities management environment 
• Demonstrable track record of developing successful operational strategies across a broad portfolio of IFM services
• Strong understanding of outsourced contracts and service management for all services and the risks associated with corporate manslaughter, security, and potential to manage technical services
• Capable of delivering compliance and understanding regulations including the ability to follow Sodexo, client and local site policies and health and safety procedures
• Knowledge of risk and compliance processes, protocols, escalations and resolution methods
• Commercial and financial understanding of full IFM contracts
• Knowledge of output/outcome specification delivery and contract adherence
• Contractual knowledge of services sold and implementation of operating standards
• Ability to engage with service line experts to deliver high standards of service
• Exceptional client relationship management skills
• Considerable experience in sector contracting and sector technical service delivery 
• Proven financial acumen essential with demonstrable commercial experience and business acumen
• Ability to understand data, spot trend and prepare reports – highly analytical
• Proven track record of initiating and leading demanding business change programmes
• Proven experience of developing profitable relationships with clients through the ability to build strong relationships and manage their expectations; including soft client relationship management skills, strong influential, interpersonal and communication skills
• Proven experience in identifying new business through entrepreneurial behaviour
• Proven track record of leading and managing experienced operators and large numbers of employees
• People skills, experience in people management, creating a one team approach
• Ability to analyse use of labour to ensure it is used in an efficient way
• Ability to assess talent and development needs and manage performance
• Excellent communication, influencing and facilitation skills
• High standards of numeracy and written communication

DESIRABLE

• Knowledge of Sodexo systems and processes
• Commercial or contract performance management qualifications

CAPABILITIES

• Demonstrate energy, drive, innovation and enthusiasm – an essential skill to work with multi on site clients in a fast performance driven FMCG culture

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process