Administrator - Prison Correspondence

Job Introduction

An exciting opportunity has arisen to work as a Prison Correspondence Administrator where you will  be responsible for the administration of all incoming and outgoing correspondance. This is a great opportunity for a customer focused individual to join a fast paced environment where you will assist with the aim to change lives for the better by reducing re-offending and risk of harm and improving the quality of life of those under our supervision and in our care. We are a values-based organisation, who work in partnership to provide proven, ethical and innovative rehabilitation services to our local communities.

We have an effective prisoner peer support model, in which prisoners assist staff in the delivery of classes, programmes and activities becoming positive role models for others.HM Prison Addiewell is a high security prison, with a focus on enabling those in its care to change their life pathway. We have a strong and concerted focus on supporting prisoners to address their offending behaviour through delivery of programmes and working with a range of professionals including prison custody officers. We deliver relevant skills via training and employment and work with all areas of the wider community to ensure that prisoners have the best possible chance of leading positive lives following release. 

Addiewell opened in 2008 and has become an integral part of the Scottish Prison Service estate earning much praise for our innovation, use of technology, strong partnership working as well as our “can do” culture.

For more information on working in Justice within Sodexo please see Careers in Justice and HMP Addiewell

Role Responsibility

Responsible for the administration of all incoming and outgoing correspondence which involves the following:

• Deal with all correspondence in/out of the establishment and distribute to relevant department.
• Record and process all special and recorded delivery items, incoming and outgoing
• Monitor “Email a Prisoner” emails for flagged photos and escalate where required.
• Deal with any queries regarding mail both internally and externally
• Manage the Resident Mobile phone process which includes assigning phones to new admissions, reprogramming of old phones and updating contact numbers when required.
• Be part of a multi-tasked team to provide a service to the prison. This will include providing cover for other administrators when required.
• Undertake duties as required that will contribute to the effective operation of the prison.
• Maintain confidentiality at all times
• Liaise with employees and members of the public in a polite, confident and friendly manner.

The Ideal Candidate

• Previous experience working in a similar environment or role
• Previous administration experience
• Able to operate relevant IT applications
• Experience of working under pressure and to deadlines
• Able to manage competing work priorities

Package Description

37.5 hours per week 

£17,500 per annum plus excellent benefits (including free meals and parking, group discount schemes and pension with 28 days holiday)

Hours of work will be Monday to Friday 

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

Please note all roles within Sodexo Justice are subject to security and recruitment checks which may include a Social Media Check. You will also be asked to provide 5 years’ worth of references and request employment history details from the HMRC.