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Account Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

Sodexo have an excellent opportunity for an Account Manager to join our busy team. This role is offered on a remote basis although regular will be required across the South West and South Wales. 

This role will involve full account management of our Government sites - predominately in South Wales. The role will be looking after our DVLA and police contracts. You will be responsible for the oversight of all Soft FM provisions and ensuring smooth operations on site. 

The ideal candidate should have Soft FM specific skills and experience, have proven industry experience in soft FM operations and fantastic people and communication skills.

Our wealth of experience partnering Government Agencies means we are able to transfer best practices from the corporate sector to create better working environments in the public sector. We bring services that increase employee engagement, wellbeing and productivity to the public sector to help support government to deliver on its promised outcomes while reducing costs. Our goal is to improve service outcomes and reduce overall costs to the taxpayer.

Role Responsibility

  • To plan, organise and manage delivery of all soft and hard services within all areas including sub-contractor operational business areas 
  • To ensure standards of service detailed in the service level agreement, KPIs and within the schedules of the contractual terms and conditions are achieved, maintained and developed for assigned operational business area. 
  • To contribute to the growth of all services in order to meet client and commercial expectations whilst maintaining strict budgetary control within operational business area in line with client and Sodexo expectations 
  • Embracing the principles of Collaborative Business Relationships (BS11000), in line with Sodexo’s vision and values 
  • To manage all aspects of performance of an assigned group of direct reports 
  • Responsible for the overall management, co-ordination and control of all contract activity, including commercial performance, risk management, organic growth, people management and legislative, company and contract compliance across their designated area, ensuring that their team of services managers are delivering services that are compliant and financially viable  
  • Build long term profitable relationships and develops new business opportunities by delivering operational excellence 
  • Implement company, segment and contract strategy as directed

Please see attached job description for further information regarding the role requirements.


The Ideal Candidate

  • Soft FM specific technical skills 
  • Knowledge of working in a management role within the soft FM service industry 
  • Leadership skills and knowledge 
  • People management skills including general HR skills in recruitment, training and managing employee performance including disciplinary and grievance procedures. 
  • Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication  
  • Management knowledge of health and safety, and food safety 
  • Ability to make independent decisions 
  • Able to work on own initiative within a team environment 
  • Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook) 
  • Able to demonstrate attention to detail and adherence to standards  
  • Analyse problems analytically, develop opportunities and implement innovative solutions  
  • Proven experience of managing long-term client relationships  
  • Proven track record of leading, managing and developing a team across multiple sites 
  • Proven ability to develop new business opportunities 
  • Must be able to demonstrate the ability to communicate effectively both verbally and in writing 
  • Knowledge of current legislation and statutory requirements, H&S legislation, COSHH, DSEAR, CDM and experience of working to ISO 9001, 14001 and 18001 or similar quality system  

Package Description

Up to £57,000 plus benefits 

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more

All offers are subject to enhanced security clearance 

This role is a home based role however there will be a weekly travel requirement for 3 days a week to South Wales 

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their age, disability, gender, transgender, marital or family status, race or ethnicity, religious belief of sexual orientation are welcome to and included within our business. We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process


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