Helpdesk Operative

• Helpdesk Operative
• 37.5 Hours per week
• £12.92 per hour
• Monday to Sunday (5 days over 7)
• Location is Colchester Hospital

Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is: CO4 5JL

Please take the time to read the attached job description

Join our dynamic team at Colchester Hospital and become the first point of contact for a wide range of essential services across the hospital. In this customer focused Helpdesk role, you'll respond to calls and emails with professionalism and efficiency, coordinating services such as portering, transport, security, housekeeping, catering, and more. Your proactive approach will ensure seamless communication, timely task management, and excellent patient and staff support. If you’re organised, approachable, and committed to delivering outstanding service in a busy healthcare environment, this is an excellent opportunity to make a meaningful difference.

What you’ll do

• Handle external and internal queries, providing complex or sensitive non clinical information and passing messages promptly
• Use initiative to resolve routine and some non routine problems, escalating only complex issues to the appropriate person
• Maintain accurate, up to date data in all relevant systems and contribute to the ongoing development of the Facilities Helpdesk
• Follow departmental procedures, operate office equipment, and ensure the safe use of Helpdesk equipment and headsets during calls
• Ensure compliance with equality, diversity, health and safety policies, and promote a safe, inclusive, and respectful working environment
• Contribute to continuous improvement by participating in training, developing new practices, and incorporating new technology
• Support environmental sustainability efforts by reducing carbon footprint through proactive actions and resource management

What you bring

• Experience of working in a customer focused environment
• The ability to work as a part of a team and to collaborate and build relationships with peers and client representatives.
• Must be a team player, who will assist and support colleagues.
• Must be able to use initiative, be efficient and organised with a strategic approach to problem solving.
• Must live within an acceptable travelling time of the hospital and be able to work shifts, must have the ability to work additional hours.
• Ability to prioritise and meet deadlines
• NVQ in Customer Service
• Previous work in an NHS/Healthcare environment or understanding Customer Services within a hospital environment

What we offer

Working at Sodexo isn’t just a job — it’s a chance to make a difference every day. You'll be part of a supportive team, act with purpose, and thrive in a role where your work matters. We also offer a range of benefits to support you and your loved ones:

• Mental health and wellbeing resources
• Employee Assistance Programme (including financial/legal advice and personal support)
• Free health and wellbeing app with 24/7 virtual GP access
• Discounts on high street brands for you and your family
• Salary finance tools and financial wellbeing resources
• Retirement savings plan and life insurance
• Full training and protective uniform provided.
• Opportunities to gain experience through learning and development.
• Cycle to Work scheme and volunteering opportunities.
• Flexible working and a dynamic team environment
• Competitive pay

Ready to be part of something greater? Apply now and bring your energy, purpose, and passion to Sodexo.

We may close this advert early if we receive a high number of applications — so don’t wait!

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of Onsite Food and FM Services, Benefits and Rewards Services and Personal and Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents and Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Sodexo Disability, Ability network, So Together, Generations and Origins.

File Downloads

• UK Rewards and Benefits Guide. 2025.pdf
• JD Helpdesk Operative Ips-Col.pdf