Hard FM Helpdesk Operative
Be part of something greater.
- Job reference: SDX/TP/2422501/155436
- Location: Hereford
- Job type: Full Time - 40 hours per week
- Salary: £26,436.80per hour plus Sodexo Benefits
- Closing date: 03 April 2026
About the role
Healthy outcomes start with positive patient experiences.
- 40 Hours per week / Monday - Friday / 08:00 - 17:00
- £26, 436.80 per annum + Sodexo Benefits
- Location is Hereford County Hospital, Stonebow Road, Hereford, HR1 2BN
Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is: HR1 2BN
Please take the time to read the attached job description
Job Introduction
Healthy outcomes begin with great patient experiences
The delivery of the helpdesk function at the Hospital. The Helpdesk Operative will respond to internal calls by providing a first point of contact to all requests, prioritising, allocating and monitoring resource to comply with contractual obligations and corporate governance. The Helpdesk Operative will provide a professional polite service both internally & externally, ensuring all calls are handled within KPI’s and business requirements Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your way.
What you’ll do
- Answer internal calls in a professional and courteous manner with the correct salutation.
- Record each call requiring a service response into the relevant management system, ensuring accuracy of data input and monitoring each task to completion. Monitoring of task completion will include timely escalation of potential and actual breach of predetermined target response times.
- Respond to emergency alerts adhering to the relevant procedure for resource allocation and ensuring accuracy of data input onto the management system.
- Adherence to the procedure for allocating tasks ensuring that resource allocation is suited to the training and competence of individuals in each instance.
What you bring
- Be an articulate and confident communicator, with the ability to develop and maintain effective working relationships.
- Confident and proficient in the use of IT systems.
- Attention to detail, with a commitment to continuous improvement and service excellence.
- Flexible and adaptable approach to working within the changing needs of the business.
- Good understanding of Excel
- Previous admin experience is a plus — but a positive attitude and dedication to service are what really count
What we offer
Working at Sodexo isn’t just a job — it’s a chance to make a difference every day. You'll be part of a supportive team, act with purpose, and thrive in a role where your work matters. We also offer a range of benefits to support you and your loved ones:
- Mental health and wellbeing resources
- Employee Assistance Programme (including financial/legal advice & personal support)
- Free health & wellbeing app with 24/7 virtual GP access
- Discounts on high street brands for you and your family
- Salary finance tools and financial wellbeing resources
- Retirement savings plan and life insurance
- Full training and protective uniform provided.
- Opportunities to gain experience through learning and development.
- Cycle to Work scheme & volunteering opportunities.
- Flexible working and a dynamic team environment
- Competitive pay
Ready to be part of something greater? Apply now and bring your energy, purpose, and passion to Sodexo.
We may close this advert early if we receive a high number of applications — so don’t wait!
About Sodexo
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Click here to read more about what we do to promote an inclusive culture.
Sodexo Disability, Ability network, So Together, Generations and Origins.
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KEY BENEFITS
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Advice and guidance
Get help with legal, financial, personal or work issues whenever you need it. -
Pension Plan
Save effectively for your future when you join the Sodexo Pension Plan. -
Wellbeing support
Unlimited access to online support for your mental health, 24/7. -
Generous leave
For holidays, care needs or major life events, we’ll help you rest and recharge. -
Discounts and savings
Enjoy great deals from leading retailers and use our Bike to Work scheme -
Virtual GP
24-hour access to video or phone consultations for you and your family.
Diversity, Equity and Inclusion
At our company, we believe in fostering a diverse and inclusive workplace where everyone has the opportunity to thrive. Roles at Sodexo are designed to empower individuals from all backgrounds. We are committed to creating an environment that values equity and supports the growth of all employees, ensuring that everyone can contribute to and benefit from our collective success.
Social Impact
Ever since we started, we’ve had a clear purpose – to do some good in our communities through helping people. Today, that purpose is still a huge part of who we are. And every one of our colleagues helps that happen.
We’re committed to volunteering our time, resources, skills and knowledge – more than 50% of colleagues contribute to thousands of volunteer hours every year. And our Charitable Foundation has now donated over £9 million to charities and good causes across the country.
Hereford, United Kingdom, HR1 2BN
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