Group Operations Manager

• Full time
• Monday to Friday - site based (Occasional travel to other sites may be required)
• £70000 per annum DOE plus our Sodexo employee benefits package
• Opportunities for professional development

Group Operations Manager

Cambridge, CB2 0AA

At Sodexo, we’re passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees.

We are looking for an experienced and commercially driven Group Operations Manager to lead the delivery of profitable growth across a portfolio of client contracts. This role will focus on building strong, long-term client relationships, driving operational excellence, and ensuring high-quality service delivery aligned with business strategy.

You will act as a strategic interface between the client organisation and operational teams, ensuring services meet current and emerging needs while maintaining compliance, innovation, and continuous improvement.

As a Group Operations Manager

you'll:

• Lead the growth and development of existing and new client contracts
• Build and maintain strong, trusted relationships with senior client stakeholders
• Implement business strategies aligned to client needs and organisational objectives
• Oversee contract performance, ensuring delivery against financial targets and service level agreements
• Develop and manage account and sector plans, including change management processes
• Drive innovation, continuous improvement, and operational efficiency
• Manage and develop high-performing teams, including Operations Managers and wider staff
• Ensure compliance with all health & safety, legal, and company standards
• Identify and support new business opportunities to maximise revenue and profitability
• Maintain full accountability for financial performance, including P&L management and forecasting

What we're looking for

• Essential:
  • Proven experience managing P&L and delivering financial performance
  • Strong background in multi-site, multi-service operations management
  • Experience leading large, diverse teams
  • Excellent stakeholder management and communication skills
  • Ability to analyse and interpret complex financial and commercial data
  • Strong organisational skills with the ability to manage competing priorities
  • Good level of IT literacy, including Microsoft Office
  • Relevant qualification (HNC/BIFM) or equivalent senior management experience

• Desirable

  • IOSH Managing Safely qualification
  • CIEH Level 3 qualification

Why Sodexo?:

Working with Sodexo is more than a job; it’s a chance to be part of something greater.

Belong

in a company and team that values you for you. 

Act

with purpose and have an impact through your everyday actions.

Thrive

in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Ready to be part of something greater?

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications

File Downloads

• HR-5933_Benefits UK Brochure V9.pdf