Front of House Supervisor at Heritage Portfolio
Be part of something greater.
- Job reference: SDX/TP/929972/157333
- Location: V&A Dundee
- Job type: Full Time - 40 per week
- Salary: £13.95 per Hour
- Closing date: 11 June 2026
About the role
Heritage Portfolio are looking for a talented and enthusiastic Front of House Supervisor at the V&A Dundee. As our Front of House Supervisor, you will be responsible for supporting the smooth, friendly, and professional operation of food services across in Tatha restaurant and bar, conferencing and hospitality events.
This is a hands-on role that combines leadership, organisation, and customer service, offering variety and impact every day.
Hours of work will predominately be 0900 – 1730, however there will be a requirement to support events business in evenings as required.
What you'll do
- Oversee day-to-day FOH operations in dining areas and hospitality functions
- Supervise and support your team to maintain exceptional service standards
- Ensure food safety, cleanliness, and presentation meet company and legal standards
- Deliver excellent customer service and act as a visible point of leadership during service
- Provide training and coaching to FOH staff
- Coordinate service during events
- Support back-of-house service where needed, fostering collaboration across teams
- Manage stock control, ordering, and administration including cleaning and temperature records
- Ensure the team upholds all health & safety procedures and allergen protocols
What you'll bring
Essential
- Previous experience in a supervisory or team leader role within catering or hospitality
- Excellent organisational and time-management skills
- Natural leader with strong interpersonal and communication skills
- Able to handle fast-paced service with a calm, customer-focused attitude
- Flexible approach to shift patterns
- Ensure that all Health & Safety legislation is carried out correctly and recorded as necessary. This includes all HACCP and COSHH responsibilities, as well as EHO visits, Fire Evacuation Procedure, First Aid at Work and safe working practices at all times. Maintain a focus on food allergens and customer information.
Desirable
- Knowledge of excel, word and outlook
- Personal licence holder
- First Aider
Why Sodexo?
Working with Heritage Portfolio is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:
- 40 hours per week, 5 days from 7
- The Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
- Flexible and dynamic work environment
- Access to ongoing training and development programs
- Countless opportunities to grow within the company.
KEY BENEFITS
-
Advice and guidance
Get help with legal, financial, personal or work issues whenever you need it. -
Pension Plan
Save effectively for your future when you join the Sodexo Pension Plan. -
Wellbeing support
Unlimited access to online support for your mental health, 24/7. -
Generous leave
For holidays, care needs or major life events, we’ll help you rest and recharge. -
Discounts and savings
Enjoy great deals from leading retailers and use our Bike to Work scheme -
Virtual GP
24-hour access to video or phone consultations for you and your family.
Diversity, Equity and Inclusion
At our company, we believe in fostering a diverse and inclusive workplace where everyone has the opportunity to thrive. Roles at Sodexo are designed to empower individuals from all backgrounds. We are committed to creating an environment that values equity and supports the growth of all employees, ensuring that everyone can contribute to and benefit from our collective success.
Social Impact
Ever since we started, we’ve had a clear purpose – to do some good in our communities through helping people. Today, that purpose is still a huge part of who we are. And every one of our colleagues helps that happen.
We’re committed to volunteering our time, resources, skills and knowledge – more than 50% of colleagues contribute to thousands of volunteer hours every year. And our Charitable Foundation has now donated over £9 million to charities and good causes across the country.
V&A Dundee, United Kingdom, DD1 4EZ
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