Front of House Manager
Be part of something greater.
- Job reference: SDX/TP/1750232/158050
- Location: Birmingham
- Job type: Full Time - 40 hours per week
- Salary: £32,000 per annum
- Closing date: 12 June 2026
About the role
- 40 hours per week
- Monday to Friday 8:00am - 4:30pm
- £32,000 per annum
- Sodexo rewards and benefits
Job Introduction
We are looking for an experienced and professional Front of House Manager to lead the delivery of exceptional workplace support services at HMRC Birmingham. This is a high-profile role responsible for overseeing front of house, cleaning, and post room operations, ensuring the highest standards of customer care, presentation, and operational excellence are delivered at all times.
As Front of House Manager, you will lead and develop operational teams, manage day-to-day service delivery, and build strong working relationships with HMRC stakeholders, customers, and service partners. You will play a key role in ensuring all services are delivered safely, efficiently, and in line with contractual KPIs and Sodexo standards.
What you’ll do
- Manage the daily delivery of front of house, cleaning, and post room services across the site
- Ensure all service standards, KPIs, and contractual requirements are consistently achieved
- Lead, motivate, and develop teams to deliver outstanding customer service
- Manage staffing levels, labour targets, and operational performance
- Build and maintain strong relationships with HMRC stakeholders and customers
- Ensure compliance with Health & Safety, COSHH, and company procedures
- Monitor quality standards and drive continuous improvement initiatives
- Manage budgets, waste control, and operational efficiencies
- Respond professionally to customer queries, complaints, and operational issues
- Conduct regular audits, inspections, team briefings, and performance reviews
- Support wider site operations and undertake Duty Manager responsibilities when required
- Collaborate effectively with internal departments and external FM service providers
What you bring:
Essential Skills & Experience
- Previous experience in a Front of House, Facilities Management, or Soft FM management role
- Strong leadership and people management experience
- Experience managing customer facing services within a corporate or public sector environment
- Knowledge of cleaning operations and workplace service delivery
- Good understanding of Health & Safety and COSHH regulations
- Excellent communication, interpersonal, and organisational skills
- Ability to manage multiple priorities and make effective operational decisions
- Strong IT skills including Microsoft Word, Excel, and Outlook
- A proactive and customer focused approach with high attention to detail
Desirable
- Experience working within a Government or HMRC environment
- IOSH Managing Safely or equivalent Health & Safety qualification
- Experience within a contract led FM environment
- Proven ability to lead and develop high performing teams
What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:
- Mental health & wellbeing support
- Employee Assistance Programme for personal, legal, and financial advice
- 24/7 virtual GP & lifestyle rewards
- Discounts for you & family
- Financial tools & retirement plan
- Cycle to Work & Paid volunteering day
Ready to be part of something greater? Apply today!
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
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KEY BENEFITS
-
Advice and guidance
Get help with legal, financial, personal or work issues whenever you need it. -
Pension Plan
Save effectively for your future when you join the Sodexo Pension Plan. -
Wellbeing support
Unlimited access to online support for your mental health, 24/7. -
Generous leave
For holidays, care needs or major life events, we’ll help you rest and recharge. -
Discounts and savings
Enjoy great deals from leading retailers and use our Bike to Work scheme -
Virtual GP
24-hour access to video or phone consultations for you and your family.
Diversity, Equity and Inclusion
At our company, we believe in fostering a diverse and inclusive workplace where everyone has the opportunity to thrive. Roles at Sodexo are designed to empower individuals from all backgrounds. We are committed to creating an environment that values equity and supports the growth of all employees, ensuring that everyone can contribute to and benefit from our collective success.
Social Impact
Ever since we started, we’ve had a clear purpose – to do some good in our communities through helping people. Today, that purpose is still a huge part of who we are. And every one of our colleagues helps that happen.
We’re committed to volunteering our time, resources, skills and knowledge – more than 50% of colleagues contribute to thousands of volunteer hours every year. And our Charitable Foundation has now donated over £9 million to charities and good causes across the country.
Birmingham, Not specified, B1 2AX
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