Deputy Head of Client Relations
Be part of something greater.
- Job reference: SDX/TP/390535/157325
- Location: Remote - with regular travel to Salford/London
- Job type: Full Time - 40 hours per week
- Salary: Competitive Salary + bonus
- Closing date: 25 May 2026
About the role
At Sodexo, we create exceptional experiences that improve the quality of life for the people and communities we serve. We are now seeking a Deputy Head of Client Relations to help strengthen our client partnerships, elevate service delivery and support the continued growth of our organisation.
This is a key leadership role, working closely with the Head of Client Relations to ensure our clients receive outstanding service, proactive engagement and solutions that reflect Sodexo’s commitment to excellence, safety and continuous improvement.
Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.
For more information on Sodexo Careers please visit Sodexo Careers
Main Responsibilities
- Support the Head of Client Relations in shaping and delivering the client engagement strategy across your portfolio, ensuring alignment with Sodexo’s values and operational standards.
- Build strong, trusted relationships with clients, acting as a senior point of contact and ensuring their needs are understood, prioritised and met.
- Oversee day‑to‑day client service activity, ensuring consistent, high‑quality delivery across all contracts and service lines.
- Lead, coach and support members of the Client Relations team, fostering a culture of collaboration, accountability and service excellence.
- Analyse client feedback, performance data and operational insights to identify opportunities for improvement, innovation and added value.
- Support the management of complex or high‑profile client issues, ensuring swift resolution and clear, transparent communication.
- Collaborate with operational, commercial and support teams to ensure seamless delivery and a unified approach to client satisfaction.
- Represent Sodexo in client meetings, reviews and strategic discussions, championing our commitment to quality of life, safety and responsible business practices.
The Ideal Candidate
- Proven experience in a senior client relations, account management or customer‑focused leadership role, ideally within a service‑led or contract‑based environment.
- Strong relationship‑building skills with the ability to influence and engage at all levels.
- Experience leading or mentoring teams, with a passion for developing people and driving performance.
- A strategic mindset with the ability to translate insight into practical, value‑adding actions.
- Excellent communication and problem‑solving skills, with the resilience to navigate complex client challenges.
- Highly organised, adaptable and comfortable working in a fast‑paced, multi‑stakeholder environment.
Package Description
Competitive Salary + Bonus
Working with Sodexo is more than a job; it’s a chance to be part of something greater
You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.
In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.
For further details regarding our Sodexo benefits please see attached.
Ready to be part of something greater? Apply today!
About The Company
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
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KEY BENEFITS
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Advice and guidance
Get help with legal, financial, personal or work issues whenever you need it. -
Pension Plan
Save effectively for your future when you join the Sodexo Pension Plan. -
Wellbeing support
Unlimited access to online support for your mental health, 24/7. -
Generous leave
For holidays, care needs or major life events, we’ll help you rest and recharge. -
Discounts and savings
Enjoy great deals from leading retailers and use our Bike to Work scheme -
Virtual GP
24-hour access to video or phone consultations for you and your family.
Diversity, Equity and Inclusion
At our company, we believe in fostering a diverse and inclusive workplace where everyone has the opportunity to thrive. Roles at Sodexo are designed to empower individuals from all backgrounds. We are committed to creating an environment that values equity and supports the growth of all employees, ensuring that everyone can contribute to and benefit from our collective success.
Social Impact
Ever since we started, we’ve had a clear purpose – to do some good in our communities through helping people. Today, that purpose is still a huge part of who we are. And every one of our colleagues helps that happen.
We’re committed to volunteering our time, resources, skills and knowledge – more than 50% of colleagues contribute to thousands of volunteer hours every year. And our Charitable Foundation has now donated over £9 million to charities and good causes across the country.
Remote - with regular travel to Salford/London, United Kingdom
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Register your interest
Join us at Sodexo and explore the exciting career opportunities we offer! Whether you're interested in hospitality, facilities management, or food services, we invite you to set up a profile and become part of our vibrant team.