Cleaning Services Auditor

• 40 hours per week
• Monday - Friday - 08:00 - 16:30
• £12.96 per hour
• Free Car parking

Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is Colchester, CO2 7UT

Job Introduction

We are seeking a Cleaning Services Auditor to join our Sodexo team at Merville Barracks, Colchester. This role is critical in ensuring service excellence, compliance with contractual requirements, and the consistent delivery of high cleaning standards.

The successful candidate will conduct service audits, raise and track corrective actions, liaise with clients and operational teams, and support health, safety, and quality compliance across the site. Strong attention to detail, organisational skills, and the ability to communicate effectively at all levels are essential.

What You’ll Do:

Audit & Compliance

• Conduct and complete all service audits accurately and on time, in line with contractual requirements and Service Standard Statements.

• Complete service audits using the IT system audit platform.

• Adhere to monthly sampling timescales to ensure sufficient audit coverage.

• Maintain objectivity and impartiality while auditing in line with policy and procedure.

• Compile audit completion reports and submit them to the HSEQ team within agreed deadlines.

• Produce trend analysis charts for repetitive failures when requested.

Corrective Actions & Reporting

• Raise Improvement Reports highlighting areas of failure and communicate these for action.

• Record, monitor, review, and follow up Improvement Reports, updating the central register.

• Work closely with the Cleaning Services Manager to ensure agreed corrective actions are implemented.

• Interface with managers and front-line employees to communicate audit outcomes clearly.

Client & Stakeholder Engagement

• Interface with clients during accompanied audits, particularly where failures occur or results are contested.

• Deliver Service Excellence to colleagues and clients at all times.

Health, Safety & Quality

• Ensure compliance with HASWA (Health and Safety at Work Act).

• Identify, highlight, and report health and safety issues encountered during audit activities.

• Raise Near Misses through the appropriate reporting channels.

• Complete Safety Walks and Safety Observations via the SALUS App as required.

• Observe all Sodexo and/or Authority Health & Safety, Fire, Environmental, and QA policies and procedures.

Operational & Administrative Duties

• Support additional auditing requirements including window cleaning, periodic cleans, racking inspections, and flushing records.

• Cover absence within the cleaning department as required.

• Be flexible to cover other areas within the Colchester PFI where there is a business need.

• Carry out additional ad hoc duties as required.

What You Bring:

• Good level of numeracy and literacy.

• Strong communication skills with the ability to provide clear, concise information.

• Driven by quality, with a commitment to delivering the highest standards of service.

• Good organisational skills with strong administrative record-keeping ability.

• Ability to prioritise workload and meet tight deadlines.

• Ability to establish and maintain positive working relationships at all levels.

• Experience or knowledge of cleaning environments.

• IT skills for data entry, including use of tablets, Android phones, and audit apps.

Desirable

• Familiarity with internal audit processes aligned to ISO standards.

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Mental health & wellbeing support
• Employee Assistance Programme for personal, legal, and financial advice
• 24/7 virtual GP & lifestyle rewards
• Discounts for you & family
• Financial tools & retirement plan
• Cycle to Work & Paid volunteering day

Ready to be part of something greater? Apply today!

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications

File Downloads

• 2025 Benefits UK Brochure V9.pdf