Catering Manager

• Catering Manager
• Up to £40,000, Dependant on Experience
• 40 Hours Per Week
• Monday to Friday
• Location is Birmingham Children's Hospital, Steelhouse Lane, Birmingham, B4 6NH

We are seeking an experienced Catering Manager to lead and develop our customer focused retail, hospitality, and patient dining services at Birmingham Children’s Hospital.

The successful candidate will be responsible for ensuring the delivery of high quality catering that meets contractual commitments, operates efficiently within budget, and complies with all relevant legislation and policies. With a proven track record in managing diverse catering operations, you will drive service development, achieve financial targets, and lead a dedicated team to provide exceptional experiences for our patients, visitors, and staff.

This is a unique opportunity to make a meaningful impact in a dynamic healthcare environment.

What You'll Do:

• Proven experience in managing Patient Dining and Retail services within a hospital environment, with full operational knowledge of the relevant areas.
• Strong leadership skills with experience managing and developing a team, including workload planning, resource allocation, and performance management.
• Ability to report on KPIs, financial performance, and manage budgets effectively to ensure service excellence and cost control.
• Knowledge of food safety, health and safety legislation, and compliance standards, with experience ensuring safety standards are maintained across all staff and contractors.
• Excellent stakeholder management skills to liaise with hospital staff, client stakeholders, and external agencies, enhancing service delivery.
• Demonstrated ability to implement and uphold company policies, procedures, and training programmes, fostering a culture of high quality service and compliance.
• Strong focus on customer satisfaction, with experience monitoring and improving service standards to ensure high levels of patient and client satisfaction.

What You Bring:

• Proven experience in leading a team within a service environment, healthcare experience is desirable but not essential
• Strong financial awareness, including cost control, revenue management, and margin optimisation in a catering setting
• Excellent communication skills with patients, visitors, colleagues, and clients
• Ability to work independently, flexibly, and professionally in stressful and changing situations
• Experience in delivering relevant training in line with company guidelines
• Sound understanding of Health and Safety, employment laws, and other legislative requirements
• Proficiency in IT skills, including working knowledge of MS Office (Word, Excel, Outlook)

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A Death in Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied.

Ready to be part of something greater? Apply today! Career progression for the caring profession.

Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of Onsite Food and FM Services, Benefits and Rewards Services and Personal and Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents and Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Sodexo Disability, Ability network, So Together, Generations and Origins.

File Downloads

• UK Rewards and Benefits Guide. 2025.pdf
• Catering Manager - JD.pdf