Administrator Helpdesk Assistant
Be part of something greater.
- Job reference: SDX/TP/1300019/156969
- Location: Cowdenbeath
- Job type: Part Time - 25 hours per week
- Salary: £13.87
- Closing date: 15 May 2026
About the role
Administrator Helpdesk Assistant (Fixed-Term Contract – 9 Months)
Beath High School, Foulford Road, Cowdenbeath, KY4 9BH
- £13.87 per hour
- 25 hours per week | Monday – Friday, 11:00am – 4:00pm
- Free parking available
About the Role
We’re looking for an organised and proactive Administrator Helpdesk Assistant to join our team at Beath High School. In this role, you’ll support the smooth running of the helpdesk function, ensuring effective communication across departments and delivering a high standard of customer service. You’ll also provide key administrative support to the Facilities Manager while helping to maintain efficient operations across multiple sites.
What you'll do:
- Operate the helpdesk in a professional and efficient manner
- Act as a key point of communication between departments
- Accurately log calls, including details of issues and severity
- Escalate potential or developing issues to the Facilities Manager
- Respond promptly to requests in line with service level agreements
- Maintain high levels of accuracy when inputting and managing data
- Deliver excellent customer service with a professional telephone manner
- Schedule planned preventative maintenance (PPM), remedial, and reactive work
- Manage and escalate planned and reactive maintenance tasks
- Raise purchase orders and track outstanding work orders
- Produce reports, including weekly trading reports (E-ProphIT)
- Collate month-end documentation and generate reports
- Attend training sessions and adapt to updated processes and procedures
- Remain flexible and adaptable to changing business needs
What You’ll Bring:
Essential:
- Strong communication skills and ability to build relationships with customers and suppliers
- Experience using helpdesk systems or similar platforms
- Strong IT knowledge (networks, shared drives, reporting tools)
- Good keyboard and data entry skills
- A customer-focused mindset
- Ability to work collaboratively and deliver results
- Strong organisational and problem-solving skills
- Willingness to learn and develop
Desirable:
- Experience in a facilities management helpdesk or call centre environment
- Knowledge of computer databases and their applications
- Experience working with KPIs and performance metrics
- Proficiency in Microsoft Word, Excel, and Office applications
What We Offer:
Working with Sodexo is more than just a job—it’s an opportunity to grow your career and make a meaningful impact. Alongside competitive pay and a great work-life balance, you’ll benefit from:
- Wellbeing support, including mental health resources and a 24/7 virtual GP
- Employee Assistance Programme offering legal, financial, and personal support
- Discounts across retail, travel, and dining
- Financial support through a salary finance platform
- Pension scheme for future planning
- Ongoing learning and development opportunities
- Cycle to Work Scheme
- Volunteering opportunities
- Full training and uniform provided
Additional Information
Sodexo and our clients are committed to safeguarding and promoting the welfare of children. This role will require background checks, including Protecting Vulnerable Groups (PVG) screening.
Join Us Today
If you’re looking for a rewarding role with a company that values its people, we’d love to hear from you.
Please note: We reserve the right to close this advert early if a high volume of applications is received.
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KEY BENEFITS
-
Advice and guidance
Get help with legal, financial, personal or work issues whenever you need it. -
Pension Plan
Save effectively for your future when you join the Sodexo Pension Plan. -
Wellbeing support
Unlimited access to online support for your mental health, 24/7. -
Generous leave
For holidays, care needs or major life events, we’ll help you rest and recharge. -
Discounts and savings
Enjoy great deals from leading retailers and use our Bike to Work scheme -
Virtual GP
24-hour access to video or phone consultations for you and your family.
Diversity, Equity and Inclusion
At our company, we believe in fostering a diverse and inclusive workplace where everyone has the opportunity to thrive. Roles at Sodexo are designed to empower individuals from all backgrounds. We are committed to creating an environment that values equity and supports the growth of all employees, ensuring that everyone can contribute to and benefit from our collective success.
Social Impact
Ever since we started, we’ve had a clear purpose – to do some good in our communities through helping people. Today, that purpose is still a huge part of who we are. And every one of our colleagues helps that happen.
We’re committed to volunteering our time, resources, skills and knowledge – more than 50% of colleagues contribute to thousands of volunteer hours every year. And our Charitable Foundation has now donated over £9 million to charities and good causes across the country.
Cowdenbeath, United Kingdom, KY4 9BH
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