Operational Support Officer

Job Introduction

Sodexo Justice Services has been operating in the United Kingdom since 1993. We operate five prisons in the UK and have a reputation for operating excellent, ethical, innovative and rehabilitative services. Our vision is to become a strategic partner of our clients by designing, managing and delivering quality of life services which make a meaningful difference to offenders by changing lives for the better.

Awarded a bronze accreditation by Investors in People, and soon to celebrate it’s 10th anniversary. Bronzefield focuses on providing needs-based services and programmes aimed at rehabilitating and maintaining the well-being of prisoners.

Role Responsibility

OSOs are essential to the smooth, efficient and effective management of the prison and support colleagues and visitors across all aspects of the site.  Key responsibilities include:

• Maintaining site security by controlling access at the gatehouse, searching vehicles and visitors and checking identification
• Controlling and issuing equipment to colleagues including keys and radios
• Ensuring that the environment is safe and secure and reporting breaches of security or health & safety are reporting immediately
• Perform control room and other duties as instructed by senior officers
• Maintain the CCTV video library
• Promote equality, inclusion and safety and the Sodexo values (Respect, Rights and Responsibilities)

The Ideal Candidate

Experience required:

• Demonstrable commitment to excellent customer service
• Ability to calmly challenge inappropriate behaviour
• Willingness to tackle a wide range of day to day activities

Personal Qualities

• Strong customer service ethos with well-developed inter-personal skills
• Proactive approach to health, safety, security, equality and inclusion
• Proactive, systematic approach to tasks
• Comfortable functioning independently within a close knit team

A sizeable proportion of our Prisoner Custody Officer (PCO) population joined the prison as an OSO and found that the experience gained stood them in very good stead for promotion as their career developed.This could be the start of a lengthy and rewarding career within Sodexo Justice Services.

Please note that applications received without the security questionnaire being completed will not be considered.  Interviews will take place in the week commencing 2 June.  Any candidates with holidays booked between September and October are advised not to apply as we cannot allow holiday absences during the initial 5-week training course If you want to read a bit more about Sodexo Justice Services and our values please visit www.sodexojusticeservices.co.uk

Package Description

£19,331 (being salary of £15,973 plus £3,358 London weighting) rising to £20,331 (incl LW) after completion of probation - plus excellent benefits including free meals and parking, group discount schemes and pension with 28 days holiday

About the Company

Sodexo UK & Ireland employs around 36,000 people and delivers On-site Service Solutions to clients at over 2,300 locations including offices, hospitals, schools, defence sites, prisons, sporting events and visitor attractions.  Sodexo is committed to safeguarding and promoting the welfare of children and vulnerable adults. All roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Criminal Records Bureau (UK) and/ or Disclosure Scotland (Scotland).  This will take place in person on 19th June 2014 at HMP Bronzefield