Workplace Experience Manager

• Full time
• Monday to Friday
• Up to £60000 per annum plus our Sodexo employee benefits package
• Opportunities for professional development

Workplace Experience Manager

London, WC1B 5HA

At Sodexo, we’re passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees.

Sodexo is seeking an exceptional Workplace Experience Manager to lead the delivery of a 5 Star customer experience at our prestigious London Headquarters.

This is a high-profile leadership role responsible for creating an environment that reflects Sodexo’s commitment to excellence, hospitality, and innovation. Acting as a Centre of Excellence for our organisation, you will bring our core values of Service Spirit, Team Spirit, and Spirit of Progress to life in everything you do.

You will serve as the single point of contact for all Workplace Experience services and stakeholders, including senior leadership, while developing and inspiring a high performing team.

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As a Workplace Experience Manager

you'll:

• People Leadership & Team Development

  • Lead, coach, and inspire a high performing Workplace Experience team, embedding a culture of exceptional service.

  • Recruit, onboard, train, and develop talent to deliver consistent 5 Star customer service.

  • Conduct performance reviews, team briefings, and development conversations.

  • Promote Sodexo values, fostering collaboration, empowerment, and accountability.

• Customer Experience & Service Excellence

  • Create a warm, seamless, and memorable experience for colleagues, clients, and visitors.

  • Oversee front-of-house operations, reception, hospitality services, meeting rooms, and event support.

  • Ensure all touchpoints meet or exceed global workplace experience standards.

  • Manage feedback channels and implement actions to enhance satisfaction and service impact.

• Stakeholder Management & Communication

  • Act as the single point of contact for all Workplace Experience services at HQ.

  • Build trusted relationships with senior leaders, internal stakeholders, suppliers, and partners.

  • Provide clear, proactive communication on service performance and improvements.

  • Support corporate events, executive visits, and VIP engagements.

• Innovation & Continuous Improvement

  • Drive a culture of innovation and continuous improvement.

  • Champion digital solutions, workplace technologies, and best practice.

  • Lead initiatives that enhance productivity, wellbeing, sustainability, and efficiency.

  • Monitor industry trends to ensure Sodexo remains at the forefront of workplace experience strategy.

• Operational Management

  • Deliver services safely, efficiently, and in line with SLAs and KPIs.

  • Manage budgets, resources, and operational plans effectively.

  • Ensure compliance with health & safety, risk management, and company policies.

  • Prepare and present performance reports and insights to senior leadership.

What we're looking for

• A strong customer focus and ability to anticipate stakeholder needs.

• A results-driven mindset with high standards and attention to detail.

• A data-driven approach, using dashboards and trends to drive decisions.

• Excellent stakeholder management skills, including engagement with senior leaders.

• Strong communication and people development capability.

• Passion for customer experience, innovation, and service excellence.

• High professionalism and emotional intelligence.

• Experience within corporate services, hospitality, or facilities management.

• Familiarity with experience-led workplace technologies.

• Relevant training or qualifications in leadership, hospitality, customer experience, or facilities management.

Why Sodexo?:

Working with Sodexo is more than a job; it’s a chance to be part of something greater.

Belong

in a company and team that values you for you. 

Act

with purpose and have an impact through your everyday actions.

Thrive

in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Ready to be part of something greater?

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications

File Downloads

• HR-5933_Benefits UK Brochure V9.pdf