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Workplace Services Manager

Job Introduction

Workplace Manager
 

  • Location: London EC4V 4AB
  • Monday to Friday 8am to 4pm or 9am to 5pm
  • We can offer flexibility regarding start and finish times and hope that you can too when required and you may occasionally providing cover for late events
  • 40 hours per week
  • £55,000 Per Year plus Sodexo benefits 

 

 

About the Role:

Sodexo are seeking ahighly professional and proactive Workplace Manager to deliver a “5 Star”workplace experience at  a prestigiousLondon site. This is a pivotal role responsible for operational accountmanagement, client relationship development, and the delivery of integratedfacilities management (IFM) services. You will lead a team, drive innovation,and ensure the highest standards of service and compliance.
 

Key Responsibilities:

  • Manage the delivery of Hard FM, Soft FM, and Catering services across the South Region.
  • Develop and maintain profitable client relationships based on mutual trust.
  • Support the Account Director in developing and delivering account strategy.
  • Drive continuous improvement in people, systems, processes, and service offer.
  • Lead, develop, and manage direct reports, fostering a high-performing and customer-focused workforce.
  • Maximise contract profitability and deliver required financial and service level results.
  • Ensure compliance with all contractual, financial, and statutory requirements.
  • Collaborate with the Regional Engineering Manager to coordinate service delivery.
  • Deliver cost-saving initiatives and manage budgets effectively.
  • Maintain the highest standards in health & safety, food safety, and quality management.
  • Conduct regular contract performance reviews and service audits.
  • Develop strong working relationships with clients and stakeholders, enhancing client retention and satisfaction.
     

Person Specification:

  • Proven experience in workplace experience management, ideally with a “5 Star Hotel” or equivalent background.
  • Strong operational management skills in a high-class, white-collar, multi-site IFM environment.
  • Excellent customer service, stakeholder management, and people skills.
  • IT literate and financially astute.
  • Knowledge of health & safety and food safety management.
  • Ability to work independently and as part of a team.
  • Strong attention to detail and adherence to standards.
  • Analytical problem-solving skills and a passion for innovation.
  • Experience managing conflicting client and consumer expectations.
  • Adaptable, resilient, and forward-thinking.
     

Competencies:

  • Demonstrable track record in developing successful operational strategies across multiple sites.
  • Exceptional client relationship management skills.
  • Considerable experience in IFM service delivery.
  • Proven ability to lead business change programmes and manage large teams.
  • Excellent communication, influencing, and facilitation skills.
  • High standards of numeracy and written communication.

 

Why Join Us?

You will play a keyrole in delivering a premium workplace experience for Quilter, working with atalented team and a prestigious client. If you are passionate about workplaceexcellence and ready to drive positive change, we want to hear from you.


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Salary £55,000 per annum plus Sodexo Benefits
Frequency Annual
Job Reference SDX/TP/1159297/149380
Contract Type Permanent – Full Time
Closing Date 31 October, 2025
Job Category Facilities Management
Business Unit UK Corporate Services
Location London, United Kingdom
No. of positions 1
Posted on 17 October, 2025
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