Workplace Experience Lead

Job Introduction

Are you a proactive, customer focused individual with a keen eye for detail? Are you a forward, methodical thinker?

We are currently looking for a Workplace Experience Lead to join our team. You will be responsible for the Front of House service stream on site, ensuring that an outstanding customer service is received across the board. You will also be the first point of contact for facilities related queries.

We are looking for candidates who will actively champion and promote guest satisfaction to the highest standard. If you have proven experience leading Front of House teams and a good working knowledge of Health and Safety, we want to hear from you!

Role Responsibility

• To take responsibility for Front of House service stream and ensure that a 5 star customer service is experienced by all
• First point of contact for building occupants on facilities related queries
• To be visible to all users and build relationships with all levels of user
• To ensure the floor area is compliant to Health and Safety and environmental procedure
• Report all faults and issues to the relevant service partner as directed by the service manager
• Oversee the completion of Health & Safety and Building Inductions for all visitors and new members of staff
• Epos cashing up and banking of all monies, ensuring all company procedures are carried out
• Co-ordinate Facilities Assistant and Workplace Experience Coordinator duties
• To have a full working knowledge of the building including all services
• Ensure that the highest standard of customer service is maintained in line with contractual requirements

The Ideal Candidate

• Experience leading Front of House Teams
• Knowledge of Health and Safety procedures
• Customer-focused approach
• Excellent organisational skills
• Strong communication skills

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.