Regional Operations Manager

Job Introduction

Job Introduction

Heritage Portfolio is renowned for delivering exceptional catering and event services at some of Britain’s most iconic cultural destinations. From “in-house” cafés to bespoke events, we’re committed to creating unforgettable experiences that go far beyond great food — guided by our ethos of “Never standing still.”

Operating across eleven prestigious Scottish venues — including the Royal Botanic Garden Edinburgh, Signet Library, Dundas Castle, Mansfield Traquair, and Perth and Musselburgh Racecourses — we craft dining experiences that enhance the unique character of each location.

We are seeking someone who shares our passion for food, service excellence, and innovation. With proven experience managing large hospitality teams, you’ll nurture talent, support growth, and deliver commercial success through trusted client partnerships.

• Regional Operations Manager
• Primarily based in Edinburgh with regular travel throughout Scotland
• Attractive Salary, 10% Bonus + £1,300.00 flexible benefit fund
• 23 Days + Public Holidays
• 40 Hours 

Please see the attached full job description and full list of benefits

Job Description

We’re looking for an ambitious and commercially astute Regional Operations Manager to lead a dynamic team across a cluster of prestigious venues. This is an exciting opportunity for a seasoned hospitality leader to shape the future of operations within our award-winning portfolio. If you're passionate about food, innovation, and customer experience — and thrive in a fast-paced, people-driven environment — we’d love to hear from you.

What You’ll Do

• Lead, develop, and inspire a team of operations professionals across multiple venues
• Build strong, long-term client relationships based on trust and shared success
• Identify growth opportunities and drive commercial development across contracts
• Ensure exceptional food, safety, and service standards are consistently met
• Foster a culture of innovation, continuous improvement, and team engagement
• Deliver operational excellence that meets both financial targets and client expectations
• Champion a zero-harm approach to health and safety
• Support operational delivery and strategic planning across your region

What You’ll Bring

• Minimum of 5 years’ experience managing teams in the events or hospitality industry
• Strong commercial acumen with a track record of managing multisite P&Ls 
• Experience in high-volume hospitality, catering or retail environments
• Outstanding leadership and communication skills
• Passion for quality food, service, and innovation
• Highly organised with excellent planning and problem-solving abilities
• Confident using Microsoft Office tools (Excel, Word, PowerPoint, Email)
• Proven ability to motivate and develop diverse teams

Desirable (but not essential):

• Event costings and sales planning experience
• Staff training qualifications
• First Aid or Personal Alcohol Licence

Join Heritage Portfolio and Sodexo Live! for a fulfilling career where your individuality is celebrated, your impact is valued, and your development is supported. We’re more than a team — we’re a community of experience-makers.

We are proud to be a Disability Confident Leader, offering an interview scheme for qualified candidates with disabilities.

Be part of a forward-thinking organisation where “Never Standing Still” is more than a motto — it’s how we thrive.  Apply now and take the next step in your operations career.