Workplace Experience Coordinator

Job Introduction

Do you pride yourself on providing a 5 star customer service experience? Are you proactive, organised and an effective communicator?

We currently have an opportunity for a Workplace Experience Coordinator to join our team, to be the first point of contact for building users who require facilities support. This is a key role where no two days will be the same! You will gain a full working knowledge of the building including all services delivered on site, ranging from reception to hospitality, and look at ways to develop the service offer.

The ideal candidate will be a customer focused individual with the ability to build and maintain relationships at all levels. A good working knowledge of building services and Health & Safety procedures would be desirable.

Role Responsibility

• To provide an excellent customer service experience to users of an allocated floor plate area
• To ensure that the site rules are followed and to assist the building users in adhering to these
• To report all faults and issues to the relevant service partner as directed by the site services manager
• To monitor and service the vend hubs and stationery hubs in the allocated areas, top up consumables as required
• To deliver Hospitality and clear away within Legislative guidelines
• To work as part of the business support team and use the maintenance helpdesk to log work orders
• To provide an induction support to building users as part of the AstraZeneca new Starter Onboarding process
• To have a full working knowledge of the building including all services and day to day office equipment
• To ensure all meeting rooms are fully operational and are appropriately laid out for meetings
• Conduct floor walks to ensure a high level of service delivery
• Inductions – provided for new starters and Health and Safety inductions provided on an ad hoc basis where required

The Ideal Candidate

• Customer focused
• Working knowledge of Health & Safety
• Strong communicator
• Excellent interpersonal skills

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.