Transformation Director

Job Introduction

A truly global account spanning across 67 countries, small but energetic and enthusiastic team and around 40% global travel.  Does that sound like a challenge to enter the 20’s with?

This role will be suited to an experienced Integrated facilities management transformation professional with global experience. You must be a resourceful people person with great negotiation and persuasion and change management skills as well as excellent communication skills and a great ability to persevere. Being well-versed in IT and bi-lingual will be quite beneficial.

To fit in well with the team, you must be an achiever, energetic with a can-do attitude and ability to use the fantastic infrastructure and resources available in Sodexo to “make things happen”.

We would prefer for you to be based in UK due to the convenience and because the immediate team is based around here too.

Role Responsibility

• To support the development of the Sodexo Quality of Life services offer across the account
• Work with the Operational Platform to develop Metrics to measure improvement to Workplace Experience
• Develop strong relationships with day to day clients and members of customer
• Look to drive financial savings across the account
• Continually look to develop new initiatives within operations demonstrating forward moving business and innovation to clients and provide support to country/site leads to do the same
• Seek ways to drive financial sustainability initiatives across the contract
• Mentor and support direct reports in client engagement
• Drive a culture of Health & Safety through the SME’s and across the account
• Ensure business desired outcomes are met and standards of excellence are delivered
• Define a robust and achievable growth strategy which will successfully improve the performance of the contract
• Ensure a positive level of employee engagement across the team
• Pro-actively developing and building client and customer relationships
• Liaison and co-ordination with in-country/regional management, services operations platforms and operational teams to lead and coordinate activities associated with the role
• Lead, develop, manage and motivate a high performing team ensuring that the client receives services of the highest quality
• Interface and collaborate with country teams and country subject matter experts via a matrix structure
• Manage services in line with contractual, quality & compliance, EHS and risk requirements of Sodexo and client and any other governance requirements
• Establish industry networks to ensure continuous improvement and to provide insight through the effective use of market data and operational delivery techniques
• Own the delivery of key programs - cost reduction, business value opportunities and service improvement programs.

The Ideal Candidate

Essential

• Client business language is English – therefore must be able to read, write and speak English at a professional level, any additional languages will be advantageous
• Proven experience in working across international geographical boundaries and building diverse teams
• Experience of having operated successfully within an outsourced B2B environment 
• Demonstrable track record of developing successful operational strategies across a broad portfolio of target client groups
• Exceptional client relationship management skills
• Development of commercially viable solutions based on rigorous techniques to understand client needs and price products/services accordingly
• Proven financial acumen essential with commercial experience and business acumen
• Proven track record of initiating and leading demanding business change programmes
• Proven experience in identifying and selling innovative and/or new business
• Excellent communication, influencing and facilitation skills
• Customer and quality focussed; highly effective at building and improving customer relationships
• Capable of developing and implementing plan and growth strategy
• Ability to interpret and utilise financial and commercial information in order to drive sales growth

Desirable

• Facilities, Engineering, Technical, Business and other relevant degree/ qualifications
• Experience in pharmaceutical or FMCG industry sectors

Package Description

This role has no fixed place of work, we offer a salary of £69k - £93k dependant on experience, a bonus, car allowance and flexible benefits fund.

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process