Technical Support Manager

Job Introduction

We are looking for a Technical Support Manager to join our team on a prestigious manufacturing account.  This role will be well suited to an engineering supervisor looking to come off tools and looking for a route into Technical Services management or a highly experiences Technical services coordinator looking for the next step up. To be successful in this role, you would have experience in the facilities management field, have a good working knowledge of CMMS systems, substantial experience managing sub-contractors, knowledge of technical compliance, be highly organised and accurate. 

We offer a salary up to £45,000 and excellent development and progression opportunities within the company. This vacancy has no fixed place of work and will involve significant national travel to ensure technical team’s presence on the 9 sites in your remit (likely 3 days a week visiting sites).

Role Responsibility

• Ensure adequate control and monitoring is applied to all maintenance activities undertaken by site teams and sub-contractors.
• Ensure consistency in process and procedures deployed in operational delivery of services across all sites.
• Functional responsibility for service activity for ensuring compliance with all relevant statutory and non-statutory legislation/guidance and site-specific health and safety and welfare policies.
• Support the Head of Technical Services and other stakeholders in the delivery of all services within the scope of the contract and provide shoulder to shoulder technical service input as required in order to enhance the credibility of Sodexo’s Technical Services offer, providing guidance and expertise.
• Ensure that all sites are always statutory and contractually compliant for services delivered within scope, and robust and rigorous means of recoding this are maintained.
• Ensure that all services within the scope are adequately resourced, and the required infrastructure is in place in order to manage the service, track cost and value, and to ensure that contract level information has the granularity required to make well informed decisions.
• Coach and mentor members of the site teams delivering Technical services.
• Interact with customers and take positive action in order to ensure that Sodexo are the supplier of choice for all services within our scope of offering, particularly in relation to IFM and project related Opportunities.
• Contribute to the overall management of the business, develop good relationships with all persons/parties associated with Sodexo’s undertakings either externally or internally.
• Ensure that all services costs are correctly applied and charged according to the terms of an applicable contract.  Obtain prior approval for expenditure to be committed that falls outside the agreed delegated powers.
• Ensure that processes are in place to assure the prompt provision and efficient delivery of all services at the specified time to the standards laid down in specified contract Key Performance Indicator’s.  
• Ensure compliance by completion of routine audits, including point of works inspections and safety walks
• Ensure systems are in place to assure that all equipment used by the service delivery team and the overall establishment, is safe and secure at all times.  Ensuring that all reporting staff are suitably trained and fully aware of Sodexo and Client H&S Systems.
• Ensure that steps are in place to assure the maintenance and upkeep of key site documentation and to ensure the incumbent delivery team adopts a systematic approach for all activities.
• Provide development instructions and guidance for staff where appropriate in the use of own technical ability, knowledge within the limits of their competence. 
• Attend finance, operational and team briefings, client, sub-contractor meetings and any meeting as required in order to complete the designated role and its associated functions.  
• Attend to and take all necessary action, statutory or otherwise, in the event of incidents or accident, fire, theft, loss, damage or other irregularities and take such action as may be appropriate. 
• Provide Client and Sodexo with such information and reports as may be reasonably required for the overall monitoring, planning and control of the contract or for other management purposes.

The Ideal Candidate

Essential

• A highly customer focused individual, motivating and driving performance in teams to deliver high standards of service and cost effectiveness.
• Capability of assisting a technical team in a regulated environment where asset performance is a business-critical requirement.
• The role holder will have a well-developed knowledge of maintenance processes with regards to hard services, and the application of best practices and the effective deployment of maintenance strategies in technically complex customer environments.
• Experience of integrated risk management and the methods employed to manage engineering risks, hazards and controls.
• Full understanding of H&S and other regulatory obligations applicable to asset management.
• The role holder will have a sound grasp of all the services delivered by FM and will understand their impact on their customers.
• Excellent communication – written & verbal.

Desirable

• To have developed from a technician/HNC background supported by substantial experience of similar roles and/or a member of professional FM and/or engineering organizations e.g. BIFM, IMechE, etc.
• The role holder will have a strong technical background, with knowledge of the engineering principles and practices utilised across the lifecycle of asset and facilities design and utility operation.
• NEBOSH Qualified
• Have held an Authorised Person (Trade Discipline Specific)
• Certification in Risk Assessment
• ISO Standards Internal Auditor
• Management of Legionella, Water Quality Management

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.  

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. 

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process