Technical Services Manager

Job Introduction

We have created a new opportunity for a Technical Services Manager based at one of our most extraordinary sites.  This is an integral role and you will be leading a team responsible for the front-line management of the day-to-day delivery of Hard FM services. This role blends both planned preventative and reactive needs of the client, to ensure continuous improvement and financial performance within agreed budgets. 

What’s in it for you?

• Hands on and influential senior position
• Prestigious, unique
• Cross collaborative stakeholder management
• Excellent remuneration - £70k +

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland. 

Role Responsibility

• High level internal and external stakeholder management
• Represent Sodexo across various meetings to monitor and improve service delivery
• Delivery of hard services including ‘front line’ repair and/or establishment of reactive M&E requirements and site / desk checking of Service Partner works
• Ensure the Site Team remembers that they represent Sodexo and their manner must always be courteous and professional
• Responsible for aspects of service outputs being delivered to comply with the Operating Contract, Statutory legislation and good working practice always to ensure that H&S management obligations are not compromised in respect of the delivery of all Hard FM services
• Guarantee all works are undertaken by the most cost-effective manner using either self-delivery or suppliers
• Build exceptional internal and external relationships
• Manage Service Partners and suppliers in conjunction with contract documents and client requirements.
• Encourage, motivate & develop site-based teams, monitor progress
• Agree? objectives for the contract organisations and internal service provision assigned to carry out duties
• Quality and performance management of all services including regular reporting
• Review and install a  Hard FM management systems for site-based operations to ensure that jobs are appropriately logged and reported
• Assisting with resourcing and managing project works

The Ideal Candidate

• Qualified at Degree level in either Mechanical or Electrical Engineering/Building Services 
• Demonstrated previous experience of management of Hard FM / Technical Services Contracts  and the application of British Standards
• The ability to influence change where required, along with customer facing attitude and excellent team building / people management skills
• Have experience in coaching and influence teams
• Services management experience of people and commercial issues
• Good communication skills with the mental agility to ‘think on feet’ and provide convincing practical solutions
• Strong analytical skills with a strong bias towards P&L financial management
• Intelligent approach to performance monitoring including relevant experience
• Well-developed co-ordination skills
• Proficient IT skills, including Excel, Word & Microsoft office
• Experience of working to ISO 9001 quality system
• Available to respond to out of normal hours emergency situations

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business. 

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation.  

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. 

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.