Student Residence Manager (Property Lettings)

Job Introduction

We currently have an exciting opportunity to join our student living business as Student Residence Manager. This is a unique opportunity to oversee a 229 bedroom student accommodation property in Colchester, working collaboratively with our client as a sales expert to increase occupancy through management of key relationships with stakeholders, ensuring high standards are maintained at all times.

In this role, you will be the first point of contact for all sales enquiries, requests and comments regarding services from tenants, clients, stakeholders and fellow Sodexo colleagues. You will provide property administration services that meet and continues to exceed our current tenants, prospective tenants, customers and colleague’s expectations and lead the onsite team in delivering H&S standards, building compliance and a positive experience for all residents, guests and visitors

Role Responsibility

• Take ownership of your property, developing a team approach to service delivery, fostering an attitude of service excellence Works closely with the regional team consistently driving high standards providing a one stop seamless service to all tenants, visitors, stakeholders and clients alike.
• Deal with queries in a professional manner via person, telephone or electronically as first point of contact and ambassador for Student Living by Sodexo.
• Accurately maintain the customer database/ information and provide reporting to management on request.
• Process rental payments and lead the local team in the collection/referral of arrears based on the company procedure.
• Establish and maintain a good working relationship with all relevant University/Institution departments and local competitors.
• Supervise the facilities team to deliver reactive and planned preventative maintenance through the summer operations programme.
• Work with the Operations Manager to ensure the accuracy and timely capture and closure of tenant requests for maintenance and assistance.
• Facilitate tenant welfare issues onsite through tenant mediation, university support teams and management support.
• The post holder comes into contact with customers / clients / suppliers on a daily basis, exercising discretion and excels in customer service
• Deals with enquiries and requests for information, producing reports and back up information as required
• Attendance to emergency situations such as fire alarms and requests for assistance from tenants and colleagues
• Supports the Operations manager on Financial Delivery
   

The Ideal Candidate

Essential

• Previous experience in a similar property/lettings management role
• Education; ability to demonstrate skills / education in English and mathematics
• Experience of working in a successful team
• Ability to work on own initiative
• Strong communication skills and organisation skills
• Flexibility to the needs of the business

Desirable

• IOSH or equivalent in managing Health and Safety
• Track record of leading a team and success in similar style operations
• Fully understand the dynamics of the property location and city
• Understand the importance of a customer journey
• Familiar with Sodexo policies and procedures
• Relevant qualifications in Finance / H&S
• Experience in customer service
• Experience and knowledge of Microsoft Word & Excel

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland..