Soft Services Manager

Job Introduction

We have a fantastic opportunity for an experienced Soft Services Manager to join our talented staff community at Hollister, one of the region's leading employers. We are looking for a manager who strives to meet and exceed standards, within the agreed specification and to the agreed performance, qualitative and financial targets. As a key point of contact for our client and our employees, our manager must have a can-do attitude and be committed to exceptional customer service!

Role Responsibility

• Set the standard for a courteous, smart, and efficient approach with all stakeholders
• Develop long term Client relationships in line to enhance the retention of current Clients and Customers, gain referrals for new business and attract new Customers
• Motivate and lead catering and cleaning employees to perform their roles to a high standard and in alignment to Sodexo policies and procedures
• Monitor and maintain consistent methods of food preparation, production presentation, and service for all meals and ensure they comply with Sodexo’s standard and procedures and meet the agreed specification of the contract
• To carry out a daily service audit and perform activities detailed in the service offer manual under Key Performance Indicators to the frequency and level required
• Ensure stock levels are kept to the agreed establishment targets and supplies are ordered from nominated suppliers and that all goods are correctly and quickly stored away on a first in first out basis and comply with Health and Safety regulations
• Work closely to align strategy with Sodexo group teams to plan, cost, and document menus and ensure these are consolidated across the business.
• Conduct regular reviews of current operating costs, margins, controls, and menu costings to ensure Sodexo is achieving optimum profit
• Ensure financial documentation and accountancy of the unit (and those from suppliers) is accurate and within agreed budgeted levels
• Methodical and systematic approach to handling documentation to ensure accurate capturing of data
• Produces reports using spreadsheets to assist in the timely monitoring of departmental activity
• Recruit, train and develop the right team to deliver your operation to the service standards agreed in the contract with your client
• Ensures that staff welfare is met where possible without delay and actively champion a safe and healthy environment for customers and staff
• Comply with all Company and client policies, procedures, and statutory regulations, including human resources, site rules, health and safety, safe working practices, hygiene, cleanliness, fire, COSHH. This will include your awareness of any specific hazards in your workplace

The Ideal Candidate

Essential:

• Experience in a similar role
• Financial acumen
• IT skills 
• Service industry knowledge & understanding
• Time management and organisational skills
• High quality customer service skills 
• Strong Communication skills 
• Experience in working within a safety culture/ zero harm culture 
• Experience in Hotel management or Industrial Catering Management

Desirable:

• Food Safety training
• IOSH certificate or equivalent

Package Description

For you hard work and dedication we are offering a competitive salary of €50,000 - €60,000 per annum plus bonus and access to superb employee benefits

• Free GP service
• Bike to work scheme
• Life assurance
• Company pension scheme
• Eye care vouchers
• Employee assistance program with counselling and life advice supports
• Family leave options
• Shopping vouchers

Predominately a Monday to Friday role however Hollister is a Monday to Sunday operation catering for breakfast, lunch, evening teas, night shift as well as hospitality and special functions, there may be a requirement to work out of standard hours.

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process