Site Director

Job Introduction

We have an amazing opportunity for a seasoned Leader who recognises the importance and value of Workplace Experience to join us and act as a brand ambassador, providing leadership and strategic direction to our team at the prestigious HQ of our global client located in central London.

You will support the management and control of the services for the client to the agreed specification meeting performance, qualitative and financial targets.

You will be responsible for the delivery of an incomparable service to clients who expect only the best and ensuring the delivery of the Sodexo brand values and standard of excellence.

At Sodexo, we strive to consistently deliver exceptional service to our clients, which is at the heart of everything we do. We believe that 5-star service is not just an occasion, it's a way of life. We are committed to achieving 100% client satisfaction through our commitment to innovation and quality improvement. Whether it's event management, team management, or financial awareness, we place a strong emphasis on providing the best services to our clients, ensuring that we deliver results that exceed client expectations. We believe that a culture of service excellence and innovation drives positive outcomes, and we strive to provide the best services possible.

By joining Sodexo, you will be part of something greater, working in an environment that fosters innovation and supports your professional growth. Become a valued member of our team, where you can act with purpose and thrive in your own way.

Role Responsibility

• Provide the vision, leadership, and strategy, inline with emerging client needs, that inspires your staff to deliver exceptional services and experiences ultimately driving contract and financial success
• Drive innovation and continuous improvement of people, systems, processes and offer coaching as required
• Build and develop long term relationships with clients to understand client’s future expectations for the account and develop the model to meet those using the Clients for Life process, methodology and toolkit including facilitating and attending Expectations and TARP meetings  and take overall accountability for delivering services to the agreed specification and service level agreements/standards required by the contracts within your portfolio
• Ensure that health and safety is given the number one priority by delivering all Safeguard administration in advance of and during operations.  Lead where appropriate, and take part in management and employee briefings to deliver safety information to include; Food Safety, Health and Safety, Fire Safety, First Aid and any statutory, client or venue specific safety requirements
• Ensure the business complies with all Company and client policies and procedures/site rules and statutory regulations and that licences and qualifications are met and retained and consequences managed appropriately. 

The Ideal Candidate

You will have already held a similar position and been successful in the delivery of providing high-quality customer service to support the day to day needs of high-end clients. You will be an inspirational leader, who makes informed data led decisions, to positively drive the performance and productivity of our team in delivering outstanding customer and workplace experiences. 

You will also have:

• A strong guest-focused mentality
• Proven experience in managing P&L accounts
• Proven operational knowledge, skills and experience in managing multi-site/multi service operations
• Experience in the management of large and diverse teams
• The ability to multiple workloads and shifting priorities
• The ability to interpret and utilise complex and varied financial and commercial information
• Excellent interpersonal skills and ability to communicate effectively with customers, clients and employees at all levels
• The skill to achieve set standards and operate to performance criteria; for example health and safety, hygiene
• Strong levels of computer literacy

Package Description

Competitive plus excellent benefits

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process