Service Support Advisor - Salford
Please Note: The application deadline for this job has now passed.
Job Introduction
Service Support Advisor - Salford
As a Service Support Advisor at Sodexo, you are more than just an IT specialist, you are a trusted problem-solver delivering technical support that's crucial to our company's success. Your role will be central in maintaining our high standard of customer service, becoming an integral part of our seamless technical operations, and keeping Sodexo at the cutting-edge of its industry.
What you’ll do:
- Respond to and resolve user incidents and requests, such as password resets, basic troubleshooting and sharing self-help resources when appropriate
- Maintain polite and effective communication with customers, updating them on progress and expected timescales of resolution
- Follow escalation procedures and maintain accurate records of all customer interactions
- Develop a deep understanding of Sodexo-specific applications and the impact of any problems
What you bring:
- Excellent customer service and communication skills, demonstrating understanding and polite responses to queries even in stressful situations
- Experience working with Windows Operating Systems and Office 365 Applications
- Organised, methodical, and able to anticipate needs and take initiative
- Experience in a Support Service environment and/or a similar role is desirable
- Familiarity with EPOS tills, associated peripherals, and Call Management Systems is a plus
- ITIL Awareness and the ability to work within SLA’s is advantageous
What we offer:
Competitive Salary + Bonus + Excellent benefits package
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:
- Flexible and dynamic work environment
- Competitive compensation
- Access to ongoing training and development programs
- Countless opportunities to grow within the company
This role involves hybrid working, with 2 days per week in our Salford, Greater Manchester, office and 3 days per week from home. Our service desk operates Monday to Friday during business hours.
About Sodexo
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
Ready to be part of something greater? Apply today!
