Senior Operations Manager

Job Introduction

We have a fantastic opportunity available for a Senior Operations Manager to join our team on the Royal Stoke University Hospital’s site to lead an established team of circa 300 and 5 direct reports.

You will have excellent leadership and stakeholder management skills, solid track record in Soft Services Facilities management and change management skills  would be highly beneficial. The ability to take a strategic approach as well as being reactive will be highly advantageous.

This role offers a salary up to £48,000, a bonus and flexible benefits package.

Role Responsibility

• Lead major operational change projects on behalf of the departments 
• Drive operational improvement through innovation and an improved staff engagement
• Deliver a strong management review and control process with the operational managers and senior site management (SMT) including the monthly review and reporting process
• Take an active role in supporting the operational managers in client meetings (e.g. quarterly reviews) and proposals for new and existing services including continuous improvement plans. 
• Develop and maintain good working relationships with the senior managers of the client. Support operational managers in calculating uplifts and variations
• Active member of the onsite senior management team to support the Business Director in the strategic decision making on the Royal Stoke PFI’s.
• Work with the operational managers to identify risks, issues and opportunities and ensure that the operations team have plans in place to address them
• Analyse performance trends and opportunities and determine how best the insight from this work can be turned into real performance improvements in the business.  Once agreed, support and drive the implementation of this with operational managers
• Day to day management of the Operations Managers across multi disciplines including management of Operational budget, monitoring variations and investigating inconsistencies. Notifying relevant parties of any concerns or disputes with clear plans in place to resolve
• Manage operations within the parameters of the contract and statutory obligations.
• Manage the workforce in line with Company and Client policies
• Lead service for administration, recruitment, talent succession and payroll requirements
• To have an excellent understanding of current health and safety regulations to then enforce these across the site
• Overseeing of the training requirements within the site taking into consideration changes in legislation and best practice
• To assist in the strategic planning for future development of the sites’ and the business development of operational services

The Ideal Candidate

Essential

• Comprehensive experience of working in a senior management role within the service industry
• Adaptable, flexible and resilient
• Inclusive style Leadership skills and knowledge
• Proven track record of leading, managing and developing a team
• People management skills including general HR skills in recruitment, training and managing employee performance including disciplinary and grievance procedures.
• Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication
• Management knowledge of health & safety and food safety
• Ability to make independent decisions
• Able to work on own initiative within a team environment
• Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook)
• Able to demonstrate attention to detail and adherence to standards
• Able to analyse problems analytically, develop opportunities and implement innovative solutions
• Proven experience of managing long-term relationships
• Proven track record of leading, managing and developing a team across multiple sites
• Proven ability to develop new business opportunities
• Must be able to demonstrate the ability to communicate effectively both verbally and in writing
• Qualifications in HSWA, IOSH and COSHH,  Food safety qualification equivalent to CIEH level 3

Desirable

• Soft FM specific technical knowledge including (but not exclusively) Portering, Catering, Cleaning Security, Call centre, Retail
• Experience of client management and/or relationships
• Analytical skills; able to understand complex performance issues and advise and able to prioritise action plans to resolve
• Experience of working within PFI environment
• Experience of working with Healthcare

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business. 

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation.  

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. 

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.