Workplace Manager

Job Introduction

Job Title: Workplace Manager 

Location: Reading, RG6 1WG

Contract Type: Full Time, Permanent position

Salary: Up to £51,000 per annum

Job Purpose

To lead thecompliant, efficient, and customer-focused delivery of all contracted servicesat a designated client site(s). You will ensure financial targets are met,service standards are exceeded, and risks are effectively managed whilemaintaining a high-performing and engaged on-site team. You will act as the keyrepresentative of Sodexo on-site, ensuring we remain the partner of choice forour client through operational excellence and strong relationship management.

Key Responsibilities

1. Contract Delivery & Performance Management

• Ensure all services are delivered in full compliance with contract specifications and client SLAs.
• Monitor and report on performance using established KPIs and monthly reporting tools.
• Drive continuous improvement initiatives to enhance operational delivery and exceed client expectations.
• Lead and support on-site service delivery teams, ensuring all operational audits (e.g., Safeguard, Business Health Checks) are successfully passed.
• Ensure site compliance with Sodexo policies, client procedures, and legal/statutory regulations.

2. Financial & Commercial Management

• Manage site budgets, ensuring profitability and cost control in line with business plans.
• Evaluate monthly expenditure with the Finance team and implement corrective actions as required.
• Understand and manage contract scope, including payment mechanisms and variations.
• Identify and recommend opportunities for added value and additional services to the client.

3. Client Relationship & Stakeholder Engagement

• Act as the primary on-site contact for the client, ensuring satisfaction and contract retention.
• Build and sustain long-term relationships based on trust, transparency, and performance.
• Host existing and prospective client visits, showcasing service delivery and innovation.
• Support administration and coordination of external events in collaboration with the client.

4. Team Leadership & People Development

• Recruit, train, motivate, and manage site-based staff in accordance with HR policies.
• Lead performance reviews, training plans, and talent development activities to build a high-performing team.
• Drive staff engagement initiatives and promote a culture aligned with Sodexo’s core values and behaviours.
• Promote a safe and inclusive working environment, including compliance with all health and safety regulations.

5. Risk, Compliance & Health and Safety

• Ensure full compliance with Sodexo’s risk and governance processes.
• Maintain and implement business continuity plans and site-specific risk registers.
• Take the lead on all Safeguard and HSE-related initiatives, training, and documentation.
• Work closely with central teams (Finance, HR, Quality) to maintain standards and process integrity.

6. Innovation, Change & Brand Representation

• Identify and implement innovative practices to improve service quality and efficiency.
• Promote Sodexo’s brand values internally and externally.
• Build networks and forums for knowledge sharing and best practice implementation across sites.
• Promote CSR initiatives, employee well-being, and community engagement.

Person Specification

Essential:

• Strong operational management experience in a similar environment (e.g., facilities, hospitality, FM).
• Proven people management skills, including team development and engagement.
• Ability to understand and interpret financial data, budgets, and performance reports.
• Excellent communication, planning, and organisational skills.
• High level of self-motivation and ability to work both independently and as part of a team.
• Proficient in Microsoft Office tools (e.g., Word, Excel, PowerPoint).
• Experience in delivering training and leading performance management processes.

Desirable:

• IOSH Managing Safely qualification.
• Experience managing diverse stakeholder expectations.
• Background in technical services or facilities management.

Why Sodexo?:

Working with Sodexo is more than a job; it’s a chanceto be part of something greater.

Belong in a company and team that values you for you.

Act with purpose and have an impact through youreveryday actions.

Thrive in your own way.

We also offer a range of perks, rewards and benefitsfor our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support 
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

Ready to be part of somethinggreater?

For careers thatmean business.

Sodexo reserves the right to closethis advert early if we are in receipt of a high number of applications