Senior Account Manager (Global)

Job Introduction

We have a great opportunity for an experienced Senior Account Manager to join Sodexo.

It is essential that you have lengthy experience of working within Asia country and have proven experience working within a multi-cultural environment with employees at all levels.

You will be responsible for driving the delivery of the Corporate Services UK&I Strategic priorities (Acceler8) in addition to our Focus on Growth agenda through the implementation of, and delivery against STEP. 

You will need to develop the strategic client relationship through pro-actively working on a Quality of Life model to support their employees. You will also be required to maximise the profitability of the contracts within area of responsibility and deliver the required results by leading and maintaining the continuous development of the accounts through your teams to achieve the strategic growth objectives. 

Role Responsibility

• Ensuring that the health & safety of yourself and your teams is your number one priority and that all relevant training & compliance is in place to achieve zero harm.
• Provide thought leadership to clients to offer an outstanding employee experience for their workforce.
• Delivery against all 7 strategic priorities aligned to the STEP model – understanding all KPI’s.
• Take overall responsibility for ensuring that contracts are operated within their contractual & commercial terms, have a relevant account development plan which is reviewed at least quarterly - showing key objectives, goals and measures that link to the overall business plan and strategy for the segment
• Continuously seek ways to enhance quality through innovation and cost efficiency by monitoring performance against existing standards
• Adopt a partnership approach with existing and new clients to ensure workplace services are aligned to their wider customer strategy
• Create an environment where Sodexo can showcase our sites and services as Marketing and Sales tools.
• Oversight and reporting on key metrics – linking performance to stated business goals
• Analyse information & data - offering consumer & workspace insight to our client, supporting them to make strategic decisions in relation to their services & building utilisation.
• Hold people accountable, but drive performance based reward & recognition.
• Actively utilise workforce planning– using insight & demographics - to identify growth opportunities, future skill sets & talent needs.
• Support talent acquisition and development – employing and developing individuals in the business that demonstrate traits of : Insight, Curiosity, Engagement, Motivation, Determination
• Demonstrate continual development and understanding of current market trends and demands in terms of future technology, technical requirements and artificial intelligence.

The Ideal Candidate

• Experience of working within Asia country
• Proven experience in managing P&L accounts and large & diverse teams
• Proven operational knowledge, skills and experience in managing multi-site/multi service operations
• Manage multiple workloads and shifting priorities
• Ability to interpret and utilise complex and varied financial and commercial information
• Excellent interpersonal skills and ability to communicate effectively with customers, clients and employees at all levels
• Can achieve against set standards and operate to performance criteria
• Self-motivated and able to work on own initiative within a team environment
• Very open to innovation and to bringing new solutions to problems
• Demonstrates ability to offer insight to the business & clients
• Takes responsibility for their own personal development to ensure skills & knowledge remains relevant and focusing the future

Package Description

£Competitive salary, bonus, flex fund, 25 days holiday (plus bank holidays)

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.