Security Scheduler/Administrator

Job Introduction

The scheduler will interact with our customers and suppliers ensuring a prompt, professional and efficient service, in terms of initial telephone or e-mail response, accurate recording of requests for service and escalating problems before they become issues.

To support the security operations of the group by providing expertise and focus to control/support, completion of requests for additional cover, information requirements and business processes while continually improving efficiency. 

Role Responsibility

• Adherence to BS 7499 / 7858 regulatory requirements
• Adherence to Approved Contractor Scheme requirements
• Maintaining control of scheduling requirements where profitability is improved
• Planning and implementation of forward scheduling /  reaction to short notice cover requirements
• Ensure initial scheduling of new employees completed within an acceptable timeframe
• Monitor & supervise the delivery of customer support requests ensuring deadlines are met
• Assist in maintaining a safe working environment for all employees
• Assist with weekly and monthly payroll tasks
• Assist with cross charges and KPIs
• Managing absence
• Supporting with support cover
• Using timegate system for creating employee profiles and rotas

The Ideal Candidate

• All Customer support requests actioned with absolute minimum uncovered shifts
• Employee contracted hour requirements consistently met
• Communicate consistently with sites regarding required cover requests
• Clear & concise written work including report writing
• Good Analytical skills
• Methodical and thorough approach to work maintaining attention to detail
• Able to prioritise workloads & manage time efficiently and effectively
• Data management & input
• Organised & able to take the initiative
• Negotiation skills
• Ability to communicate effectively with all levels of employees and customers
• Competent with different types of operational systems
• Any candidate must understand and thrive on working in a customer focused environment
• High personal standards
• Able to proactively plan training activity / events and mitigate potential barriers to success
• Strong interactive communication skills
• Knowledge of TimeGate would be advantageous but full training will be given

Package Description

4 on 4 off

9am - 5pm

Home based

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process