Retail Outlets Manager

Job Introduction

Job Description

Healthy outcomes start with positive patient experiences.

• 40 Hours / 5 out of 7 days / 7:00am-19:00pm range
• £29,000 per year 
• Blue light card, Sodexo discounts, Yu life healthcare 
• Location is Wythenshawe Hospital

Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is: M23 9LT

Please take the time to read the attached job description

Job Introduction

Lead with Empathy. Belong in Health and Care.

At Sodexo, we understand that exceptional service in healthcare settings can significantly ease the stress of hospitalisation. As a Retail Outlets Manager at Sodexo Wythenshawe Hospital we are seeking a dedicated and experienced individual to oversee the overall management of Kitchen Works restaurant at Wythenshawe Hospital. The role involves ensuring efficient food preparation and service in line with Kitchen Works operational standards and client expectations. The successful candidate will also be responsible for maintaining high standards of cleanliness and hygiene, as well as fostering strong relationships with the client and their operational teams across the trust.

What You'll Do:

• Ensure all services meet standards in the Kitchen Works Operations Manual, Service Level Agreement, and client/customer satisfaction; manage staff schedules accordingly.
• Oversee safe and careful food preparation, particularly for special dietary needs (e.g., allergies to nuts, dairy, wheat).
• Maintain effective relationships with all levels of the Company and Client organisation; ensure regular communication and collaboration.
• Complete all required documentation, financial reporting, and administration tasks accurately and on time, both electronically and on paper.
• Monitor financial performance, maintain business records, control costs, and support sales growth through marketing and promotions.
• Uphold hygiene, health, and safety standards; conduct daily service audits and ensure compliance with statutory and company regulations.
• Manage all aspects of staff recruitment, induction, training, discipline, and performance reviews; ensure accurate personnel records are maintained.
• Safeguard the unit’s security, respond to operational needs, liaise with senior management, and fulfil reasonable requests from leadership.

What You'll Bring:

• Strong operational background in the fast-food service, leisure or retail sectors.
• An experienced leader and developer of teams, who is effective directing others
• Knowledge of food hygiene standards
• Strong understanding of Microsoft Excel and general IT systems
• Willingness to get involved and offer a flexible approach to working
• Ability to work well under pressure and self motivate

What we offer: 

Working at Sodexo isn’t just a job — it’s a chance to make a difference every day. You'll be part of a supportive team, act with purpose, and thrive in a role where your work matters. We also offer a range of benefits to support you and your loved ones:

• Mental health and wellbeing resources
• Employee Assistance Programme (including financial/legal advice & personal support)
• Free health & wellbeing app with 24/7 virtual GP access
• Discounts on high street brands for you and your family
• Salary finance tools and financial wellbeing resources
• Retirement savings plan and life insurance
• Full training and protective uniform provided.
• Opportunities to gain experience through learning and development.
• Cycle to Work scheme & volunteering opportunities.
• Flexible working and a dynamic team environment
• Competitive pay

Ready to be part of something greater? Apply now and bring your energy, purpose, and passion to Sodexo.

We may close this advert early if we receive a high number of applications — so don’t wait!

About Sodexo 

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. 

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Sodexo Disability, Ability network, So Together, Generations and Origins.