Retail Catering Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

As a Retail Catering Manager for Sodexo Live! at ACC Liverpool, you will be responsible for making sure all Retail events are provided with the optimum level of equipment, services, product and staff. Your focus will be to ensure that the best possible standard of service is offered whilst effectively controlling costs. By building trusted relationships and ensuring client satisfaction and retention, you are a relied upon to make an impact. Join Sodexo Live! and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

We are proud to work with Centerplate, a Sodexo company, where we create bespoke hospitality experiences for premier events and gathering places across the United Kingdom. Our unique approach to hospitality makes the time people spend together more enjoyable, and more valuable. For more than 85 years, we have welcomed people to the moments that matter with award-winning hospitality, exceptional service, and one-of-a-kind guest experiences.

We partner with the ACC Liverpool Group where a variety of national and international conferences; public and trade exhibitions and entertainment events are held.

The ACC Liverpool is a great place to work, we partner with our client to ensure we are able to deliver a first-class service across Hospitality, Retail and Events Sales. We are looking for someone with excellent leadership skills and experience in managing a team within a comparable service environment.

At Sodexo Live! we bring people together; we create exceptional moments and lasting memories. We are a unique community of people mobilized to create live experiences that are unforgettable.

When you join Sodexo Live! you truly belong, you will have the opportunity to thrive with career and learning opportunities available across the organisation - we can’t wait for you to join us!

Main Responsibilities

What you’ll do:

Oversee and support all operations on a daily basis.
Work with colleagues to ensure maximum efficiency and productivity of staff.
To communicate with the client of each event and co-ordinate their requests in order that their requirements are met.
Strive in the achievement of exceeding customer expectations
Ensure that every customer is given a polite, friendly and personal service
Demonstrate an upfront approach, ensuring optimum time is spent in customer service areas
To effectively maintain, manage and develop a core team and provide them with the information and tools with which to achieve their roles
Lead your team by communicating and motivating individuals effectively towards achievement of objectives
Ensure that casual employees are thoroughly briefed and capable of expectations.
Develop new concepts within food and service to ensure Centerplate UK remains at the front for innovation
Consistently review food and service standards to ensure we remain competitive
To ensure all company financial and administrative systems are maintained and implemented in the unit.
Optimize the profitability and the efficiency of the operation
Issue detailed rosters, staffing effectively whilst controlling costs in-line with budgeted payroll

For a full list of responsibilities please view the attached job description

Ideal Candidate

What you bring:

Natural creative and innovative flair with a genuine love of food and an eye for detail.
Broad ingredient knowledge, as well as knowledge of local food trends and history.
Excellent man management skills, with a desire to share knowledge and best practises.
Must have both collaborative and directive management skills.
Must have outstanding communication and presentation skills, including the ability to listen.
Knowledge of Excel, Word and Microsoft Outlook.
Ability to multi-task.
Professional, motivated, driven, flexible and enthusiastic.
Works consistently to high standards.
Ability to work on own initiative and under pressure.
Ability to innovate solutions and prioritise workload.
Strives to continuously learn & develop self and team.
Completes and finishes projects and tasks on time and to brief.
Able to build and maintain a close working relationship with suppliers and the procurement department.
Ability to demonstrate a passionate food culture to clients and peers.

What we offer:

£28,000pa £30,000pa + excellent benefits package

Working with Sodexo Live! is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

Flexible and dynamic work environment
Competitive compensation
Access to ongoing training and development programs
Countless opportunities to grow within the company.

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more!

Ready to be part of something greater? Apply today!

Salary	£28,000pa - £30,000pa + great benefits
Frequency	Annual
Job Reference	SDX/TP/RF-010272/SL
Contract Type	Fixed Term – Full Time
Closing Date	30 November, 2023
Job Category	Hospitality
Business Unit	UK Sodexo Live
Location	Liverpool, United Kingdom
Posted on	27 October, 2023

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