Reception Supervisor

Job Introduction

• To manage a team of Receptionists & A Porter to deliver a specific standard of Guest experience, to meet client specification
• To be responsible for the safety and wellbeing of the staff within your specified team.

Role Responsibility

• Undertake all required training in relation to all aspects of the guest services delivered to the client, as requested.
• Undertake specific training on the relevant guest services for your contract offer
• Wear the company uniform at all times whilst at work
• Wear any items of personal protective equipment, as specified by the manager
• Comply to all client policies / procedures in relation to housekeeping/infection control/ security
• Ensure that all requirements in relation to COSHH are adhered to, as specified by the facilities manager
• Conduct all required training with team members in relation to operational/ legal / client / cleaning offer requirements
• Ensure that all team members adhere to the site/cleaning offer colour coding policy
• Ensure that all requirements of the specified guest services offer, are carried out, as directed by the facilities manager
• To attend to all faults in relation to equipment.
• To report all building defects to the facilities manager / client
• To deliver staff team briefings, as required
• To attend team / client meetings, as required
• To collate information in relation to payroll, as required.
• To complete all administration, as specified by the Facilities manager
• To liaise with the specified client contact, as directed by the Facilities manager
• To manage the ordering and distribution of catering consumables for BEC
• To undertake audits in relation to service delivery / offer compliance, as requested.
• To manage the HMRC Matrix booking system to maximise occupancy rates.

The Ideal Candidate

Essential

• Experience of the undertaking of conference and events coordination.
• Computer proficient
• Basis numeracy / literacy skills
• Customer service excellence

Desirable

• Supervisory experience
• NVQ
• Hospitality experience
• IOSH accreditation

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.