Quality & Compliance Auditor - North East & Scotland

Job Introduction

Job Title: Quality & Compliance Auditor
Region: North East & Scotland 
Salary: £37,500
Hours: Full time

The role covers the North East & Scotland region and will include regular travel across the branch network. It may also occasionally require travel across the wider national network to meet business objectives.

This is an exciting time to be joining Prestige Nursing & Care (PNC), part of the Sodexo Group. At Prestige Nursing & Care we are leading the care industry to raise standards by providing high quality, personalised and specialist services that ensure people receive the highest quality of care.

The Quality and Compliance Auditor plays an integral role in ensuring services are run safely through the delivery of an ongoing internal audit programme. With the high demands placed on Registered Managers and front-line staff, the role exists to support the operational teams in measuring the delivery of care against national, local, legislative, and regulatory requirements

Being aware of best practice from in and outside Prestige Nursing and Care, as well as having a strong understanding of CQC and the Care Inspectorate’s expectations, the Quality and Compliance Auditor will ensure branches are regularly monitored; providing detailed audit findings to the quality and operational teams, to support working in a consistent way to provide safe and effective care.

Role Responsibility

MAIN RESPONSIBILITIES

• As part of PNC’s wider governance framework, effectively monitor compliance across the regional branch network in accordance with regulatory requirements and PNC’s policy and procedure.
• Work closely with the Quality and Compliance Manager and Clinical Governance Lead to implement PNC’s internal branch audit programme
• Work closed with the Quality and Compliance Manager and Clinical Governance Lead to implement PNC’s internal monthly themed audit programme
• Effectively report audit findings and recommendations for improvement to the Head of Quality, Head of Operations, Quality and Compliance Manager, Regional and Registered Manager.
• Monitor overall compliance across the region to inform improvement activity and best practice initiatives

Audit and Analysis

• Undertake regular branch audits to provide objective reviews of service delivery in line with PNC’s internal audit programme.
• Utilise internal audits to identify areas of improvement and best practice.
• Provide detailed, written reports on audit findings.
• Present audit findings to a varied audience including senior management and operational colleagues
• Identify areas of risk and escalate appropriately any concerns that may impact negatively on safety, quality of care and compliance.
• Ensure audit findings are evidence based and aligned to policy and procedure and regulatory requirements.

Customer Service

• Work with operational managers to ensure internal audit is a positive experience
• Develop and maintain effective working relationships with key stakeholders with all colleagues, internal and external stakeholders
• Ability to build a rapport with clients and colleagues to obtain feedback as part of audit activity.

Service Development and Improvement

• Take an active role in identifying service improvement activity as required.
• Work with registered managers to identify and implement action plans based on audit findings
• Provide robust reports on audit findings to the quality and compliance team to drive continual improvement, identifying trends and themes for shared learning.
• Work with the Quality and Compliance Manager to review audit tools and their efficacy in line with regulatory requirements and internal policy and procedure.
• Any other duties as required to support the quality and compliance across PNC.

The Ideal Candidate

ESSENTIAL SKILLS & QUALIFICATIONS

• Demonstrates experience in care quality auditing
• IT literate with a sound grasp of Excel and other data analysis tools.
• Highly organised
• Critical thinker with attention to detail
• Able to analyse large data sets to identify themes, risks and make recommendations for improvements.
• Excellent written and verbal communication skills – able to present and explain findings.
• Ability to develop good working relationships with colleagues, clients and other stakeholders
• Able to demonstrate good knowledge of CQC, Care Inspectorate, Health and Social Care Act, DOLS, Mental Capacity Act, Health and Safety, GDPR and other relevant legislation and sector best practice.
• Ability to draft reports, summary documents and audit findings to a high standard.
• Excellent planning and stakeholder management skills

EXPERIENCE REQUIRED

• Previous experience of auditing in Health and Social Care.
• A proven track record of successful quality assurance monitoring
• Desirable operational and experience within Homecare

The role covers the North East & Scotland region and will include regular travel across the branch network. It may also occasionally require travel across the wider national network to meet business objectives.

Package Description

We offer:

•  A competitive salary
• 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service
• An additional day off for your Birthday 
• Blue Light Card
• Cycle to Work scheme for our Head Office, Regional and Branch staff
• Long Service Awards
• Work Place Pension
• Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
• Supportive working environment with ongoing learning and development opportunities.
• A friendly, agile and flexible working culture.

*Prestige Nursing & Care reserve the right to close this role early*

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About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing & Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process