Portering Supervisor

Job Introduction

Job Description

Healthy outcomes start with positive patientexperiences.

• 37.5 Hours / 5 over 7 days
• £14.03 per hour
• Uniform / Blue Light Card / Perks 
• Holiday
• Location is Royal Stoke Hospital

Check your local transport links here: Plan YourJourney | Traveline -the destination you should input is: ST4 6QG

Please take the time to read the attached jobdescription

Job Introduction

Healthy outcomes start with positive patientexperiences.

As a Portering Supervisor atSodexo in RoyalStoke Hospital, you’ll be responsible formanaging and ensuring the efficient operation of Portering services, includingwaste management, postal services, and the receipt and distribution ofmaterials across the entire RSUH site. This role involves making key strategicdecisions related to Portering and collaborating closely with other support andTrust departments to deliver a professional and seamless service.

What you’ll do:

• Monitor all Portering KPIs daily and ensure timely reporting as per Project Agreement.
• Drive continuous improvements in all areas of service delivery.
• Manage staffing levels, skill mix, and rotas, including cover for sickness and leave.
• Recruit, train, develop, and motivate staff to maintain a high-quality service.
• Analyse and address staff performance issues promptly.
• Identify service weaknesses and develop strategies for improvement.
• Ensure compliance with training, documentation, and maintain patient privacy and dignity.
• Handle complaints, HR matters, and maintain effective communication with all staff.

What you bring:

• Previous supervisor experience (within a healthcare setting desirable)
• Awareness of appropriate legislation including (but not limited to) employment, hygiene, health and safety
• Excellent interpersonal skills with the ability to relate at all levels 
• The ability to implement and drive changes to working practices as required (Desirable)
• Experience in Portering service at a hospital site

What we offer: 

Working at Sodexo isn’t just a job — it’s a chance tomake a difference every day. You'll be part of a supportive team, act withpurpose, and thrive in a role where your work matters. We also offer a range ofbenefits to support you and your loved ones:

• Mental health and wellbeing resources
• Employee Assistance Programme (including financial/legal advice & personal support)
• Free health & wellbeing app with 24/7 virtual GP access
• Discounts on high street brands for you and your family
• Salary finance tools and financial wellbeing resources
• Retirement savings plan and life insurance
• Full training and protective uniform provided.
• Opportunities to gain experience through learning and development.
• Cycle to Work scheme & volunteering opportunities.
• Flexible working and a dynamic team environment
• Competitive pay

Ready to be part of something greater? Apply now andbring your energy, purpose, and passion to Sodexo.

We may close this advert early if we receive a highnumber of applications — so don’t wait!

About Sodexo 

At Sodexo, our purpose is to create a better every dayfor everyone to build a better life for all. As the global leader in servicesthat improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food andFM Services, Benefits & Rewards Services and Personal & HomeServices. 

We are committed to being an inclusive employer. Weare a forces friendly employer. We welcome and encourage applications frompeople with a diverse variety of experiences, backgrounds, andidentities. We encourage our employees to get involved with our EmployeeNetworks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Abilitynetwork, So Together, Generations and Origins.

We’re a Disability Confident Leaderemployer. We’re committed to changing attitudes towards disability, andmaking sure disabled people have the chance to fulfil theiraspirations. We run a Disability Confident interview scheme for candidateswith disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do topromote an inclusive culture.

Sodexo Disability, Ability network, So Together,Generations and Origins.