People Operations Manager

Job Introduction

Sodexo Live have an exceptional opportunity for an experienced  People Operations Manager to join our first class team at Ascot Racecourse for a 12 month Fixed Term contract, acting as Maternity Cover.

You will be responsible for ensuring that all labour is accurately planned and forecasted in line with labour productivity initiatives and budgets, to meet company and client objectives. You will manage a team of Staffing Coordinators to ensure Racedays, internal and external events are effectively planned with labour spend on budget. You will manage appropriate budget lines including casual labour, travel, accommodation and ensure the people strategy is delivered effectively, whilst always promoting the Ascot Brand.

You will be working as part of the HR & Staffing team at Ascot Racecourse, where we are committed to providing our guests with an outstanding experience whether they come to race, hold a business meeting, or host a private dinner at our world-class venue.

At Sodexo Live! we bring people together; we create exceptional moments and lasting memories. We are a unique community of people mobilized to create live experiences that are unforgettable.

Be part of something greater!  Be part of Sodexo Live!

Role Responsibility

You will:

• Support the development and implementation of the Ascot engagement strategy for the casual workforce at Ascot Racecourse
• Manage the production of wage forecasts for all race day and non-race day business, reporting both forecast and actual costs, reporting to business managers and the finance team on a monthly basis
• Control management of all other labour related lines (staff transport, accommodation, uniform and laundry)
• Manage the payroll administration function and ensure that all wages are submitted in a timely manner, fully authorised and including employee numbers
• Build strong working partnerships with the core agencies to ensure they are delivering against strict KPIs
• Support the development of our casual workers using Manager Feedback and work with the Training team to build development to ensure succession planning and retention of casual workforce
• Coach and develop the staffing team, ensuring Aspire objectives are set and regularly reviewed, creating clear succession plans and a fit for purpose staffing function
• Support the Health & Safety Manager to ensure all relevant H&S policies are in place regarding casual workers

The Ideal Candidate

You will have a proven track record of delivering exceptional results in a similar position which included forecasting and planning for the needs of a casual workforce, as well as budget management. Your interpersonal skills will be excellent, and you will respond well to working under pressure.

The role holder is expected to work 5 days over 7 so it is essential that you are available to work so weekends and all race days.

The ideal candidate will have experience within an Events or Service led industry and have some experience of coaching teams

Package Description

In return for your commitment and hard work, you will be rewarded with an attractive salary, plus access to our extensive benefits package, which includes:

• Contributory pension scheme of up to 6%
• 10% Client bonus scheme
• A buy and sell holiday scheme of up to 3 days (FTE)
• Volunteering days via our charity partner STOP HUNGER
• Numerous voluntary benefits, including dental care, gym discounts, retail / hospitality, and many more

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process